TurboAnt is a fast-growing manufacturer of personal mobility tools such as electric scooters and electric bikes. It has been dedicating to bringing products that are able to deliver best-in-class performance and meet top quality standards with uncompromising service.
TurboAnt (turboant.com) has 305 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
turboant.com
Website
turboant.com
Category
Extreme Sports
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 58% of reviews.
Latest
Most recent review: June 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I wrote to turboant 8!!! months ago asking if their scooters are available in the EU and 2 other detail questions. Their first answer 8 months ago was that they do not and they are sorry.
Now they wrote me a follow-up email on the matter announcing me that they have come to the EU!
I found all of this a lovely touch of care. Mrs Jane did a 11/10 job.
Response from TurboAntMar 4, 2024
Dear Customer,
Thank you so much for your kind words. It means a lot to us. We're really happy to hear you liked the follow-up from Mrs. Jane and our service.
We're glad you're with us, and we want to keep making things better for you. Hearing that you're happy with what we're doing encourages us a lot.
We're excited about being in the EU now and can't wait to offer you more. Thanks for sticking with us. If you need anything, just let us know. We will try our best to help you.
Best regards
CA
Calvin
Worst Customer Services Warrant of refurbished scooter
I had a bit of a rough experience with a scooter I purchased for $400 in December of 2022. Unfortunately, the inner tube wouldn't hold air and I was unable to use it until I could get it fixed. Although I reached out to customer service, they always suggested that I handle the issue on my own. Eventually, I had to send it back almost a year later for another problem, even though I had only used it a few times. While they did send me a new inner tube for $15, I ended up losing my scooter in the process which they didn't fix. They then sent me a refurbished one, but it had a controller issue which meant that it wouldn't start. I had to pay $15 for the replacement part, which wasn't a lot, but I also had to pay $100 to have it installed. It took four months to receive the controller from them, which was frustrating. I don't think I should have had to pay for repairs on a refurbished scooter that they sent me, especially since it was out of warranty. Overall, it was a challenging experience, and I hope the company can improve their customer service for future customers. I doubt it though. Total for the install of the inner tube and controller I've paid almost $300 in dollars and so much time which is more valuable. I have an influx of people chimming into my page with similar stories.
Response from TurboAntFeb 29, 2024
Dear Customer,
First and foremost, we sincerely apologize for the challenges you've encountered while using our electric scooter. Regarding the repair costs and parts issues, we indeed followed the company's warranty policy and made every effort to provide solutions, including sending replacement inner tubes and controllers, as well as issuing parts at no additional cost. We understand that this did not fully meet your expectations. While we cannot change what has happened, we hope to continue supporting you and ensure that your electric scooter is functioning properly. If you have any further questions or need assistance, please do not hesitate to contact us. We sincerely hope to rebuild your trust in us and provide a more satisfactory service experience in the future.
Once again, we apologize for any inconvenience caused and appreciate your understanding and patience.
Best regards
JL
John Luke W.
The repair lasted about a day the…
The repair lasted about a day the scooter powered off on me completely. I drove it 8 miles to test drive it to my new job and cruise control speed kept lowering and then it powered off completely, it wouldn’t turn back on after I had to ride 2 buses back home
Response from TurboAntFeb 17, 2024
Dear Customer,
First and foremost, we deeply apologize for the inconvenience you experienced while using our electric scooter. We are truly sorry to hear that your experience did not meet expectations.
Please be informed that we have reported your situation to our after-sales team, and a solution has been provided to you via email. Please kindly remember to check your email. Should you have any further questions or require additional assistance, please feel free to contact us at any time. We promise to do our utmost to support you.
We greatly appreciate your understanding and support. Thank you once again for your valuable feedback.
Best regards
TB
Todd B.
The Turboant Staff was fantastic
The Turboant Staff was responsive, fast, comprehensive, and solved my problem with one conversation. Their online documentation & videos were perfect.
Response from TurboAntFeb 2, 2024
Dear Customer, Thank you very much for taking the time to share your experience. We are thrilled to hear that you were satisfied with the responsiveness of our team, the quality of our service, and our online documentation and videos. At Turboant, we are always committed to providing our customers with the highest quality products and service experience.
Your positive feedback is incredibly valuable to us. It not only motivates our team to continue their hard work but also helps us to improve and enhance our services in the future. If you have any further questions, or suggestions, or need assistance, please do not hesitate to contact us. We look forward to continuing to serve you!
Thank you again for your support and trust.
Best regards
AL
Alex
If you're contemplating an electric…
If you're contemplating an electric scooter, go with Turboant. I'm a content customer – great price, great service, great scooter!
Response from TurboAntJan 19, 2024
Dear Customer. Thank you very much for your positive review and support! We are delighted to hear about your satisfaction with the Turboant electric scooter. We look forward to continuing to provide you with high-quality products and services in the future. Thanks again! Best regards
DV
Doyle V.
Turboant's customer service is…
Turboant's customer service is exceptional. They made sure I was satisfied with my electric scooter purchase, and I'm thrilled.
Response from TurboAntJan 16, 2024
Dear Customer. Thank you so much for your kind words! We're thrilled to hear that you're happy with your purchase and our service. Your satisfaction is our top priority. Enjoy your electric scooter and please feel free to reach out if you need any further assistance! Best regards
HA
Herman A. R.
With Turboant
With Turboant, I found an electric scooter at a fantastic price. No more dealing with crowded public transportation!
Response from TurboAntJan 16, 2024
Dear Customer. Thank you very much for your positive feedback. We are glad you like your new electric scooter. Wishing you enjoyable journeys every time! Best regards
DU
Dustin
(x7 max) Scooter
I bought a scooter (x7 max) based on reviews I read. I later found out that a vast majority of them are fake reviews, they aren’t even legit. (I am in the process of getting everything reported due to the fact that I co own a company myself, I took this matter very personal)
Within a week, the throttle broke. I took it apart and was able to put the spring back into its position. It was a domino affect from there. The battery fell out one day and now it receives no charge at all. I have a $500 scooter that doesn’t work and hasn’t worked for the past couple of months. It’s been this, then that with this thing.
I should’ve returned the scooter within the first couple weeks but I didn’t and I have to live with the regret now because they’ve done nothing to assist in the issue and simply refuse to. The only thing they’ve offered me is to BUY NEW PARTS FROM THEM. Their warranties are bogus man. Their reviews are bogus. This company is sketchy. They refused to replace broken parts that are blatantly the manufacturers fault.
My nieces and nephew have $150 razor scooters that have held up for 3 years. Take my word for that.
Oh and try leaving an actual review on their website. Go ahead… You can’t.
I own a product of theirs and I don’t even have the option to constructively criticize it on their website.
They’re in violation of the Consumer Review Fairness act in that.
Kindness is my whole memoir but man I can’t say I feel that towards these people. If I had to describe one word with how I feel? Disrespected.
This is a company that does not by any means prioritize their customers.
PLEASE save yourself the time, money and trouble. There are genuinely way better scooter companies out there, I assure you.
Response from TurboAntJan 9, 2024
Dear Customer,
First and foremost, we extend our deepest apologies for the inconvenience and disappointment you have experienced with our scooter. We understand the importance of having a reliable product and robust customer support. Please be assured that your feedback is highly valued.
Regarding the issues with the scooter, we regret to learn that it has exceeded the warranty period before these problems appeared. However, we are committed to customer satisfaction and aim to assist you as much as possible. Although the scooter is no longer under warranty, and the battery issue may have been caused by a fall, we still wish to offer our help.
Our team is currently reviewing your case and will contact you via email with a proposed solution. Our goal is to provide you with a satisfactory resolution, taking into account the circumstances.
Regarding your feedback about the comments on our website, we have always invited genuine buyers to leave reviews and ensure the transparency and honesty of customer comments.
We appreciate your patience and hope to restore your trust in our company. Please check your email for our detailed response and the proposed solution.
Best regards
