TUMI is listed under Accessories.
TUMI (tumi.com) has 247 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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didier S.
Impossible to registrate my backpack as i bought it in romania didn’t find the appropriate site ??? After 6 weeks and two flights the loop brokers The seller didn’t want to take it under warranty as i didn’t have the invoice with me ( even i have the evidence of purchasing with her and she recognize me Very far from what Tumi promised Terrible after sales service
Avg
What’s going on! I purchased a suitcase as a gift …. It took forever to receive it… unsatisfactory size, resulting in wanting to return it for possible exchange to larger size…nobody answers the customers phone number … nobody replies to my emails or text! What’s next ? Return it to a store more than 1 hr away …. So sad ! And this is supposed to be a premium brand …. Walmart has better customer service !
Stewart F.
Overpriced and marginal quality. Even if a zipper breaks Tumi won’t repair. They tell you to buy another. Doesn’t wear well. There are much better products out there that are also better priced.
Patsy
Before you buy a Tumi you should first imagine that you have purchased a ridiculously prices piece of luggage for them. Your new item breaks. I suggest you try calling their customer service number.1 (800) 299-8864 (Thank me later)..... When it disconnects saying “due to unforeseen circumstances we cannot answer this call… then click… hangs up, without any suggestions or help, imagine that you have an issue with one of their expensive pieces of luggage and this is the ONLY number you can call. You do of course have the option of going through emails. Which I did. Sent my bag off to be repaired, returned both times within 2 days, not repaired. There is no one to call. Terrible Customer service.
Cheryl B.
I don't get what I ordered and we both know sending it back is a pain in the,,, I have wasted enough time and money that can't even get there order right. Very disappointed!!
John G.
Purchased three bags off them two years back now the quality is still good the durability is by far the best thing about this product maybe reading the other reviews I'm lucky as I know others have had issues with zips but for me I love the durability of the suitcases
Martijn S.
Quite possibly the worst customer service many of my colleagues and I have ever encountered. They are unreachable and continuously refuse to honour warranty. In the past one would buy a TUMI product because of the excellent quality and generous warranty, which provided peace of mind. Nowadays the products are of poor quality and break or fail after a year or two. Then warranty claims get rejected. I paid just under $1100 for a bag. When the zipper failed after three years they said “we can’t repair it and we won’t replace it”. It's sad to see how a once famous brand got destroyed by greedy management. People had warned me not to buy from them, I wished I had listened to their advise. There are many better alternatives out there now.
Andrew Y.
I was a very regular traveller internationally. I purchased several Tumi luggage items, which I found very hard wearing. After several years use the carry on wheeled case and laptop backpack required repairs. Tumi repaired both items free of charge, including the transport. I have found the products and service excellent.
