TUMIReviews of tumi.com

Our recent visit to the Tumi outlet store in Tampa was exceptional. The store offers a diverse selection of premium Tumi products at competitive prices, making it an excellent destination for quality travel essentials. What truly stood out was the outstanding customer service. The staff was knowledgeable, professional, and genuinely helpful, ensuring a seamless and enjoyable shopping experience. For those seeking high-end travel gear with top-tier service, the Tumi outlet in Tampa is highly recommended.

So I have this expensive, hard-sided Tumi suitcase that is probably 5 years old. The top handle just snapped in half on my last trip. So I sent it to the Tumi repair center. It's a handle, right? The TOP handle. They said it couldn't be repaired because the "parts were obsolete." It's a STRIP OF PLASTIC!!!! They offered me $120 off a new suitcase. Sooo unacceptable. This is just wrong. A perfectly good suitcase in the landfill for a broken plastic handle....

Only had this luggage 18 months and already the handle broke, the luggage tag broke, the zipper broke, and the fabric pocket detached. I’ve been trying to get my money back, or a replacement but they are so difficult at Tumi. The csr does not care, just keeps feeling me to ship this huge luggage to them. I will NEVER buy from Tumi again.

They have great products. Other then having to be on hold for a while to speak to someone over the phone. They were able to resolve my case well. Very Satisfied with the warranty and resolution. Love the briefcase.

Had an issue with a damaged product (completely my doing) and contacted Tumi for a repair, the full service was brilliant, including the initial communications, updates throughout and shipping. Special shoutout to Sascha and Wilma who assisted.

Just don't buy Tumi if you want customer service response. I bought a Tumi back pack years ago from Selfidges London with a lifetime warranty. the grap handle came off but I had it fixed myself. now all the tabs have broken and I have emailed customer care in Australia asking for new tabs. no response at all.

I purchased a Dakota bag some years ago that came with a Lifetime Warranty. The telescopic handle broke. I sent it back for repairs. First they said it was out of warranty. I sent them a copy of the Lifetime Warranty that came with the bag. Then they said they couldn't get the parts. When my Briggs and Riley bag (also with a Lifetime Warranty) of the same age had the same problem, they fixed it promptly at no cost. Lesson learned. If you are going to spend that much for a bag, get a Briggs and Riley. They will honor their Lifetime Warranty.

Terrible customer service, they send you from one store to another for getting Tumi laptop bag gift wrapped and coincidently all stores run out of gift boxes the same time!!!! I hopped to 3 stores at different locations and a pity you pay for their stuff but poor customer service!!!