Tulle & ChantillyReviews of tulleandchantilly.com

I ordered 3 bridesmaid skirts for my wedding. The skirts arrived on time and they looked perfect. Just like the photos on their website. I was really impressed with the quality. They were really well made with nice material on the outside and on the inside. Bridesmaids said skirts fit like a glove and they were really happy. Overall I am very happy with the experience. I would definitely recommend Tulle & Chantilly for any bride that wants quality skirts and does not want to pay premium prices.

The website suggests all dresses be purchased in a single transaction so that's what we did. Unfortunately, I only have 2 bridesmaids and they ordered dresses only one size apart (10 and 12) - under the same name and sent to the same address - because how else do you order them in a single transaction? The size 10 fit my one bridesmaid, the size 12 was too small for the other. HOWEVER, because the sizes were only 1 size apart, the company said they thought it was a try-on-at-home order and that we intended to have one person try both on and return the one that didn't fit. This was not the case, simply that both of my bridesmaids ordered similar sizes. The initial correspondence I had with Tulle & Chantilly was promising, I described my situation and they said they'd do what they could to resolve the problem for me. Then, their second email was very cryptic and difficult to understand, they both asked for pictures and more information about what the problem was, and also said a return would not be accepted. As with at least one other reviewer, they also suggested to me that the dress be re-sold locally to "get my money back". It really seemed like they were trying to make the whole process as difficult as possible. Now mind you, I am the bride and just trying to remedy this situation for my close friend and bridesmaid, who is now stuck paying for TWO bridesmaid dresses for herself. I feel terribly about this and will likely end up paying for one of them myself because I just can't expect her to pay double. The biggest issue I have with this company is the lack of transparency for their "return policy". Yes - they may accept returns if you put up a fight, and say you will be responsible for return shipping, which I feel is reasonable to assume would be similar to the original cost of shipping - please know that this is NOT the case. In fact, return shipping will likely cost you more than what you paid for the dress in the first place, making it pointless to even offer returns. Additionally, if you do manage to arrange a return, they have a very unforgiving 5-day return policy. Since dresses are to ideally be ordered in a single transaction, this depends on your bridesmaids all living very close to one another and actually all being able to get and try on their dresses immediately so they can initiate the return process. There might as well not even be a return policy in the first place as it is very misleading. I also agree with previous reviewers that there is a significant language barrier in email correspondences that adds difficulty to an already nearly impossible process. In the end, after MANY emails back and forth, the company agreed to partially refund the cost of the original dress without having to ship it back. I'm hoping this is true and that my bridesmaid is able to recover some or most of the cost of the unusable dress. Bottom line, the dresses themselves seem like they are well-made, but PLEASE look elsewhere for bridesmaid dresses - somewhere your bridesmaids can be measured in-person to be 100% sure the sizing is correct and someplace where customer service is easier to deal with. If you do go with T&C, I would suggest erring on the side of ordering a slightly too-big dress as it will be less of a headache to take it in than to pay for a second dress. I was really trying to avoid the "big box" generic bridal stores, but now find myself wishing I'd gone there...live and learn I guess. T&C asked if I would "kindly delete my review since this is a misunderstanding" - which is a red flag. I have instead updated my review to provide an honest account of my experience with them.

I ordered 3 wine coloured dresses for my bridesmaids 45 days before my big day. They selected their style and fit as I didnt want it to be a one time occasion dress. Customer service was regular and constant. Delivery was on time and when the dresses arrived, all four of us were mindblown. A few specific alterations had to be made but nothing major. The colour was lovely and perfect. Wish I could add pictures.

This company is a fraud. I received a dress that is very cheap material, doesn’t fit right AT ALL and the slit comes up to my hips. The number I called does not have a way to leave a message and when I tried contacting the company via email, I got an automatic response that they will be out until Labor Day. That is in September and it is May.

very beautiful dress! love it! Thank you very much!

Posted originally to say I had an initial horrible interaction with the company. The dresses (ordered 7 at over 140$ each) for my bridesmaids and they came and fit terribly! Cost of alterations ranged from 150$ for the best fitting dress to several hundreds for the others. Due to this the company has responded positively and is being flexible and willing to help. I’m appreciative they are providing good customer service even if the beginning experience was a challenge. Make sure you measure appropriately and be prepared for the specific style I ordered go need alterations.

I ordered a rose gold sequin camisole and just got it in the mail today. It is PERFECT!!! It looks identical to the photos and very well made. This $38 top looks just as nice as the $85 one that I tried on at a local boutique. So it did take about 5-6 weeks to get my order but the customer service department answered my emails almost immediately. I would recommend Tulle and Chantilly to any bridal party! Thank you so much for this beautiful top, it really made my day!!

Fantastic Quality, Style and Beautiful Colour I was very anxious about placing this order for my Bridesmaids skirts but I shouldn’t have worried. They arrived yesterday perfectly packaged, correct sizing and the added bonus of beautiful Garment Bags sent along with the order as well. I looked online and read multiple reviews about Tulle and Chantilly before I ordered, which actually put me off ordering for at least 6 weeks but after searching I couldn’t find any skirts I liked as much as those on their site. I read their shipping and returns policy and it does clearly state you are unable to process returns on custom sizing gowns which I think is why there are so many unhappy reviews online. I ordered all standard size skirts and the sizing is spot on what was on the website. The skirts are PERFECT, I’ll be posting photos to T & C to use after my wedding in August as they provided the best customer service, answered all of my questions and the skirts really are both fantastic quality and exactly what was pictured! I always knew we’d need minor length alterations but other then that I am ONE HAPPY BRIDE TO BE!