Tulle & ChantillyReviews of tulleandchantilly.com

I cannot believe how many good reviews this company has! I am not th type to write reviews about companies but I just felt like others should know how awful of an experience this truly was. So I was nervous about buying eight bridesmaids online in the first place but after talking with the woman who responds to emails (they are not available by phone) and reading all the reviews, I was a little less nervous. So we spent 1500 dollars on eight bridesmaids dresses. They were ordered in March and did not get delivered until July so expect a long wait if you are ordering them. When we received the dresses four had to be taken to a seamstress because they did not fit the girls. When measured, they were the wrong measurements because we had given them specific measurements for all the girls. One was so small that she had to completely remake the dress and when we asked them to return it, the owner said she could not return it that and that there was nothing she could do for us until we saw a seamstress. When we did see the seamstress, she let us know she needed more fabric and when I went back to chantille and tulle, they said they would not send more without first consulting with the seamstress. Once giving them her number she said she could not call only email. They have given me the run around and they are completely unprofessional. I then had another take her dress in to get taken in and her seamstress said the hem line and sides of dress were completely crooked and that these dresses were made in China and we got ripped off because they were horribly made. All I can say is beware. I would never recommend this place to anyone and I will never purchase anything from them ever. I cannot believe what a nightmare this whole thing has turned out to be. There policy needs to say absolutely no returns ever because that is what they mean by their lack of a written return policy.

What an awesome experience that I had with Tulle and Chantilly. At first I was worried about sending my measurements off over the internet and scared that my bridesmaid dress will come back either too big, too small, totally not what I ordered or different colour etc everything was going through my head but I was totally wrong about everything. Great communication between Sophie and I, the dress arrived so fast, exactly the correct measurement's, the colour was perfect and just amazing!!!! Thank-you Tulle and Chantilly :-)

I was nervous waiting for the dresses, online dress shopping is terrifying, but when they arrived (much ealier than stated on the site) and the girls tried them out, we were amazed and excited on how PERFECTLY they fit! All 3 of my bridesmaids' dresses fit perfectly. A month later i purchased a custom wedding dress. I am still waiting for it to be fineshed and delivered.. The bridesmaids dresses were ordered and delivered in less than a month. The dresses are beautifully made and they are of great quality fabrics :) They send us guides on measuring and Sophie was patient and understanding when we designed my wedding dress :) The only minor complaint is there were no communications after the order. But other than that, great experience.

I have been searching for my wedding dress for a mth going into shops which is crazy expensive and also browsing thru tons of websites online. I finally decided on Tulle and Chantilly from reviews and purchased a dress. Sophie was efficient in communicating thru email to confirm my measurements. The time from purchase to arrival of delivery was spot on as stated 2mths in fact abit earlier than expected. I tried on the dress together with my bridesmaid and we were so amazed at how perfectly it fit me and tailoring was awesome. Overall i would highly recommend Tulle and Chantilly for the price your pay and the awesome service provided! :) Well done!

Dresses do not look like the pictures! So gross! A waste of money! Everyone I showed laughed. Looks like a cheap costume!! I could find something 1000% better at a thrift store! it was hideous!!!!

I was the maid of honor for my sisters wedding and had to choose our bridesmaids dresses. My sister saw a dress on pinterest that she loved that T&C actualky recreated. I used their online instant chat to ask them a million questions because I was nervous about ordering online. They were very patient with me and always responded promptly and wit a grear attitude. Their communication was awesome and made me feel so much better about buying from them. I ordered five dresses! All of them were absolutely flawless, well made, and fit perfectly. The fabric was absolutely gorgeous and no weird seems or mistakes. They were honest about how long dresses would take to be made and once they were done I recieved them in about 3 days !!! Everyone at the wedding LOVED our dresses. We were beyond happy and got way more than we expected! Thank you so much T &C for making my sisters day so special. Can't wait to share photos!

For my wedding all I wanted was a purple wedding dress which was impossible to find! I ran across this website in my search and couldn't have been more excited!! I had tried on some wedding dresses to figure out the style of dress I wanted and what would compliment my body shape best. I sent Sophie the photos of me in the dress I loved the most and asked if they could make that same dress, but in purple. She sent me a sketch of the dress they would create for me in no time and I fell in love with it!! I sent her my measurements and she gave a time estimate for how long it would take (roughly 2 months) and a price which was extremely reasonable including the fact that it was free shipping!! The dress I tried on was way more expensive! I ended up receiving the dress a little after a month and I was blown away! Everything about the dress was perfect and it fit like a glove!! It was everything I wanted!! They have really made my wedding day everything I dreamed it to be!! I would recommend Tulle and Chantilly to everyone! They are amazing!!!

I have had my eye on this company since late last year. My cousin got engaged August of 2013, and out of excitement I began my search for the perfect maid of honor dress. Searches on Pinterest led me to tulleandchantilly and I sent out an email to inquire about styles, pricing, etc. Sophie was quick and very helpful in answering my questions, and she suggested given that the wedding was scheduled for June of this year (2014), it would be best to order at least 2 months ahead of time considering shipping and such. So, I kept this in mind, but continued to search because I had tons of time before needing to settle on a dress. I found many sites and stores that offer dresses that are exactly the same styles and colors as offered through tulleandchantilly (and they are much cheaper!), however, I decided to buy through this company because of the awesome customer service received initially and again earlier this year when ordering. The dress had come in about a month and it is beautifully made (material, detailing, etc.) Everything was perfect, but when it came to the bust/chest area the sizing was completely off. I quickly got in contact with Sophie again who suggested the best thing to do was get alterations in the area to assure whatever work needed was done in time. In doing so, I asked about the refund policy on their site that states: "If the dress's size differs from the specifications you ordered, we encourage you to find a local seamstress to make adjustments, and we will gladly to give you some refund for the altered fee, if you choose this option, we require the copy of the receipt from your seamstress when you request reimbursement. If we make the dress in wrong size for you, you can return the dress to us, and get a refund." Sophie said that they would only be able to refund a small amount because the company did handle shipping and labor, which I completely understood (the alterations to my dress ended up being pricey so I was thankful to have been able to get any help at all). As soon as I received the pricing on my alterations I scanned and forwarded all info to Sophie who stopped responding after that. I feel the whole refund situation was dealt with poorly and the company could really care less about messing up. Honestly, I would have rather been told that I was unable to get a refund for whatever reason up front than pretty much ditched. I believe customer service is rated from beginning to end. Though Sophie seemed helpful in the beginning and during the ordering process, she didn't care about the follow up. I wish I could say I am an advocate for this company. Sadly, I don't recommend this company and have untabbed them for any future needs.