Tulle & ChantillyReviews of tulleandchantilly.com

First off the dress is beautiful and was for a very good price for a dress that was made specifically for me! There was problems on the payment part of things on my side but the customer service to help fix this misunderstanding was amazing which really help me become less stressed about the whole situation. All in all I would recommend this business if you want a non expensive dress that is tailored to fit you and excellent customer service!

Sophie was a pleasure to deal with. She asked thorough questions and ensured all the skirts were a perfect fit for the bridesmaids. Its nerve racking ordering online without being able to try anything on but i would highly recommend Sophie to any bride looking to order online.

My dress was absolutely perfect. The quality of the material was so much better than some overpriced bridal shops. I was skeptical at first, with not being able to try on the dress and only viewing it from a picture, but Sophie took the measurements I provided and my dress fits me perfectly. I love it, and I will definitely order more dresses from here!

Perfect experience with Sophie! She answered me all questions about the dress. I ordered 3 dresses for my girls and they arrived in a month. They fit perfectly and the color is so beautiful! Will order again!

We are very happy with the service of this company. We ordered a few months ago 4 sample colours which was very quick delivered to Belgium. After chosing the colour, we ordered the dresses. But, for one of the dresses we had some questions and remarks. They answered me always very quickly and kind, and ad the end the dress was perfect! All the dresses where exactly the sites we gave, and the same for the colour! We were really looking good and really a lot of people told us the same. So, for the next wedding we Will defenitely order again!

I recently ordered my bridesmaids dress for my sister's wedding. Nothing custom..just a plain and simple order, right? Wrong! I received an email from the company a few days later saying that they don't make that style of dress anymore and they only offer it in a new style (that looks completely different!). My sister does not like the "new" style that they offer on that dress, so I decided to cancel my order. After a few emails, they finally concede to refund my money and it will return in 4 days. That was February 22...today is March 9. After another email to the company, I have learned that the office is "on holiday for a week". Needless to say I am very upset! 1) WHY do have a product on your website that you don't even make or sell? 2) WHY aren't you refunding money in a timely manner? This company can not be trusted. Do not order from them!

I truly have nothing but positive things to say about Tulle & Chantilly. I was hesitant to order bridesmaid dresses sight unseen, but after weighing my options and reading other online reviews, I chose to go for it! I felt like the risk was definitely worth it to try and save my bridesmaids money. The risk was definitely worth it! I was so shocked (in a good way) upon receiving the dresses in the mail! The quality of craftsmanship was excellent!!! Tulle & Chantilly's seamstresses' work definitely impressed me. I plan to order from Tulle & Chantilly in the future anytime I need a special dress, and I will be recommending this company to friends. Also, Sophie from T & C is easy to work. I found her to be prompt and thorough in her emails. YOU as the consumer must take responsibility to communicate clearly about your measurements, sizes, etc. - if you do this, it will make it easier on both you and the company. I believe it is better to over-communicate your message in an effort to be clear and on the same page. Happy Shopping!

I recently ordered a dress from this site. When I received it the color appeared a little brighter (my fault for not ordering a sample but I can deal w that). What I cannot deal with is that the dress detail has been damaged & the dress is too small. Unfortunately when I contacted the company they advised I contact a local seamstress & buy a new dress and try to sell the one they sent me?!?! Who on earth says fix the damaged dress we sent you & buy another from us. It's just plain crazy & terrible customer service!