Shae
Terrible service
I was missing two bags of bulbs in my order, so I contacted them and they said they’d ship it right away. They didn’t. I contacted them again a month later and let them know it’s now too late for me to plant them, and I would like a refund instead of the missing bulbs. Three days later they say they just shipped the missing bulbs. I ask why they would do that... They said I can contact them again when (if) they arrive for a return label and then I would get a refund. At this point the tracking info still says the package is in their possession, and had not actually been shipped. So much wasted time because they can’t do their job. I won’t be ordering from them again.
Response from Tulip WorldNov 29, 2021
Hi Shae- We are sorry that there were some missing packages in the order. We would love the opportunity to help you with the missing items and refund you for them. In order to refund you we will need the order number from you and will reach out to you here to get the information necessary to straighten this out.