Bought peony Do Tell two years ago and it flowered this year and found out it’s not the one I bought.
Response from Tulip WorldJun 9, 2022
Hi--Thank you for your recent order and review of our company. We are sorry to hear that the item you planted is blooming incorrectly. Our products are covered by our 100% grow guarantee and we would like to help you with this. We will reach out here and see if we can get more information from you so we can resolve this problem.
FA
fred A.
very poor quality bulbs freesias MOST…ROTTED
very poor quality bulbs freesias MOST ROTTED
Response from Tulip WorldMay 31, 2022
Hi Fred,
Thank you for your recent order and review with our company. We are sorry to hear that the freesia in your recent order have rotted. At Tulip World we do have a 100% grow guarantee on all items planted during the first growing season. Therefore, we would like to find out more about your order and see if a replacement or credit can be issued.
CV
Celine V.
Very dissatisfied customer.
After posting the bad 1star review for Tulip World customer service reached out to me and said they would ship me a new order. Thank you Tulip World.
For a Christmas present my daughter ordered me an assortment of bulbs to be shipped to me in Colorado. The bulbs were shipped to me in January. The ground here is frozen solid in January. Instead of shipping them to me they should have told my daughter they would ship at a later day due to unsuitable conditions for planting. If bulbs are their specialty, why did they ship them? I emailed the company and they said to put them in a cool place. I put them in my unheated basement. I checked on them periodically. I started noticing mold growing. I cleaned the mold off and potted them. Of all the dozens of bulbs only 2 tulips bloomed. What a waste of my daughters hard earned money.
Response from Tulip WorldMay 31, 2022
Hello Celine,
Thank you for leaving a review of our company and the experience you had with the bulbs that were sent to you. We apologize if your daughter was confused on when the bulbs would be sent when they were purchased. In the confirmation email with the order we detail when the items will be sent. We send tulips, daffodils and other spring blooming bulbs into January as customers in our warm climates plant later in the season. Unfortuantely, we aren't able to contact all customers who order late in the season to inform of them proper planting time, as we hope the order confirmation and other information on the website will provide the details on ship time for them. Since these were a gift and your daughter may not have known the planting time and shipping time, we would be happy to help you with this by replacing them this fall. We will reach out on Trust Pilot to get your information for the replacement.
PB
Paula B.
Zero ethics
Healthy bulbs, tons of flowers, but some grossly inaccurate photos and descriptions. That wouldnt be an issue- BUT when customers attempt to help other customers with reviews, they dont publish anything but 5 star reviews.
I only realized after my 3 and 4 star reviews were nixed, never showed up on the website, that problems with products must be known.. because those products' 5 star reviews only spoke about bulb size and shipping speed- not a single one talked about outcome/bloom. Only when I realized my reviews werent going to be published did I look further into those product reviews and notice a low review count and none mentioned blooms.
This is deliberately hiding necessary outcome information that will help their clients use their bulbs best, use their energy best.. I wrote 7x 4 star reviews that glowed about the outcome but.. beautiful flowers that were light purple not maroon, beautiful flowers, but they maxed at 8" tall and should be border plants, beautiful flowers, but they are obviously yellow, not white.
Every 5 star review was published and NO 3-4 star was.. I contacted the company and went back through my purchases.. every review on the website is 5 star. 100% Any gardener knows not everything turns out perfectly
Although most of their product is acceptable, I refuse to do business with an ethically bankrupt company.
AM
Amelia
I was very skeptical at first since I…
I was very skeptical at first since I ordered crocus and hyacinth bulbs in Sept. and they didn't arrive until mid November. We planted them nonetheless and, surprisingly, they all came up. However the very best part was that these yellow crocuses did not "wilt' in the rain! Their stems were strong and they lasted in flower for quite a while! I was pretty surprised! The hyacinths performed well also.
Response from Tulip WorldMay 3, 2022
Amelia, Thank you for your order and for providing a review of your experience with our company. We are happy to hear that the hyacinths and crocus are growing well for you, and holding up to the weather conditions! Thanks for letting us know how they turned out!
TW
Traci W.
Shop elsewhere
Shop elsewhere. They do not stand by their grossly inferior product. They engage in a corrupt business practice of not honoring their guarantee. They will ask you for 1 thing, you comply, then they continue with ridiculous requests. Horrible, dishonest customer service.
Re response: They were dug up because they were rotten and squishy. Several photos were provided after the initial 1 to further evidence my claim. I agreed to REPLACEMENTS of the iris rhizomes that I spent a good time selecting. HOWEVER, I have received NO RESPONSE to my question as to what happens if the replacements are equally as awful. After reading a number of reviews, this is a legitimately concern. I have received no confirmation from you that this has been resolved. I have spent an inordinate amount of time on this already. Keep testing me and I'm going to just demand a full refund.
Response from Tulip WorldApr 12, 2022
Hi Traci-
Thank you for your order from this past fall and review of our company. We are sorry to hear that some of the items in your order did not grow. There are notes in your account that show we asked for images of the bearded iris, and eventually they were dug up, which at that time we offered a merchandise credit for their failure to grow. We hope this merchandise credit will suffice and you will be able to purchase more iris with better success in the future.
TP
Tide P.
Limited time to get reimbursed for no grow plants
Some of the flower bulbs I received in March 2021 never grew, found out later that there is a time limit to reporting this problem (must be done by 10/1 as told by customer support, on the website it only says *growing season*). When I purchased, I only saw 100% grow and satisfaction guarantee! and didn't read the fine print, so buyer beware: you must contact them before October for spring planting if they fail to grow!! Not being aware of that time window, when I contacted customer support I was told they couldn't do anything about my no grow plants due to this being beyond the 10/1 date, so no credit reimbursement.
Response from Tulip WorldApr 5, 2022
Hi,
Thank you for your order and review of our company. We are sorry to hear that some of the items didn't grow last year. A copy of the grow guarantee with fine details is included in every order, as well as available on our website. The grow guarantee for spring plantings expires October of that season, as the items planted in spring will grow that same year they are planted. Also, many of the items we sell for spring planting are not cold hardy in the majority of climates, therefore the guarantee expires before the cold temperatures would harm the bulbs if left outside all winter. We hope you understand the reasoning and are aware that the details of the guarantee are provided in multiple ways upon receiving the order. Best of luck in your future garden planning.
ME
MerlynD
Refund for bad bulb offered by Jennifer . Quite a prompt reply to my review. She was very helpful , and I may give them another chance with spring plants.
I ordered 2 amaryllis bulbs in Feb. I let them know 1 bulb was good, the other black and dried out . Didn't know how to send a picture , I'm not up on such stuff. My daughter was going to come, but ended up with covid . The one bulb was great , had 2 large flower stalks. I have never had my word questioned before ,but the other bulb is still dead, no growth after 5 weeks. I just feel I paid $24. for 1 bulb and an insult.
Response from Tulip WorldMar 30, 2022
Hi Merlyn,
Thank you for your review with our company. We are sorry to hear that one of your amaryllis bulbs did not grow. We would be happy to send a replacement bulb to you, and will reach out via Trust Pilot to get your order information.
We have sent this customer an email with an offer to replace or credit for the bulb that did not grow. We are not requiring any images for this replacement or credit to happen.
