Bought mine over the holidays and the person I gifted it to loves it! Had some trouble with customes and reached out to customer service, they responded timely and they kept me informed along the way. It got here late but in one piece and very happy
Response from Tufina WatchesFeb 2, 2026
Thank you so much for sharing your experience with us. We’re really happy to hear that the watch was loved. We also appreciate your patience while we worked through the customs delay, and we’re glad our team was able to keep you informed along the way.
Even though it arrived later than planned, it means a lot to know it reached you safely and that you’re happy with it. Thank you for trusting us and for choosing Tufina for such a meaningful gift. We truly appreciate your support.
DW
Detlef W.
Very nice watch,the only thing I don’t…
Very nice watch,the only thing I don’t like is the watch band, I have big hands but small wrists so if I adjust the band to my wrist I can’t get it over my hand, besides that in very happy, the delivery was great, I would buy another model but because of the watch band I’m reluctant to do so, the day of experience is not good, I had the problem from the get go, because of the watch band I don’t ware the watch often,☹️
Response from Tufina WatchesFeb 2, 2026
Thank you for sharing your honest feedback with us. We’re happy to hear that you like the watch itself and that the delivery went well.
We’re truly sorry to hear about the difficulty you’re experiencing with the leather strap. We understand when a strap fits the wrist but makes it difficult to put the watch on comfortably, and we appreciate you bringing this to our attention.
We’d be more than happy to help explore solutions with you. Please don’t hesitate to reach out to our customer service team so we can assist you directly.
Email us at [email protected]
Phone/WhatsApp at 773.553.9518
Thank you again for your feedback.
DA
Dan
Excellent Quality Time Pieces
Excellent quality Time Pieces. Great price. Great Delivery.
This is definitely one of my favourite pieces in my collection they are exquisite.
Response from Tufina WatchesFeb 2, 2026
Thank you so much! We’re thrilled to hear this is one of your favorite pieces and that you’re enjoying the quality, value, and delivery. It truly means a lot to us. Enjoy your watch, and thank you for being part of the Tufina family.
BR
Brian
Excellent watches, excellent company.
I have several watches from Tufina and cannot state my level of pride I have in these watches. Excellent daily drivers and always getting looks and compliments. Overjoyed to be adding another one to my collection. I love my Tufina watches and will definitely be buying again and for many years to come!
Response from Tufina WatchesFeb 2, 2026
We sincerely appreciate your kind words and your dedication to the Tufina brand. It is our goal to create watches that bring pride to their owners, so it is fantastic to hear yours are turning heads. Thank you for choosing us again, and we look forward to fulfilling your collecting needs for years to come.
PS
Paul S.
BE AWARE OF THIS COMPANY
Purchased 1 of these going back to 2018. Loved it. But the problem came when about 6 months ago accidentally dropped it to the floor in the bedroom. And it was broken inside, wheels etc dislodged. So phone was not working.
Contacted tufina on numerous occasions and finally got a reply.
As the watch was out of warranty I had 2 options send the watch to their repair depot. In the USA for a quote to repair the watch. Was told the (minimum quote with international postage would start from £160.
Why send the watch to the USA for repair if they had been made and assembled in Germany. ????
Anyway the se ond option was to find a local watch repire shop and see what they can do.
Was not happy at all. And was not sending this off, so left it on the case for a couple of months.
My son took it to the new watch repair shop locally. And they advised if it needed parts they couldn't get them. But would have a go at fixing it.
Was amazed 1 hour later they had fully repaired it and the cost £20. My son surprised me with it as a xmas gift all fixed.
Well happy but wouldn't buy another from tufina.
And after months they replied on here with a load of well it worked well for 8 years. Bollocks..... yes but it'd says German built and from Germany. Not they say its from USA. I still won't but another product from them. So beware don't trust this company to help in anyway when you have a problem.
Glad I got mine fixed locally
Response from Tufina WatchesFeb 2, 2026
We’re glad to hear you enjoyed your watch for nearly 8 years without any issues. That kind of longevity is exactly what our timepieces are designed for.
It’s important to clarify that the watch was functioning properly until it was unfortunately dropped, which caused internal damage. When a watch experiences impact and the crystal breaks (even if you cannot see it), microscopic glass particles and displaced components can enter the movement—damage that is often not visible to the naked eye but can severely affect long-term performance.
Because the watch was out of warranty, we offered a professional factory service option, which included:
A brand-new movement, if required
Complete disassembly, cleaning, and reassembly
Case polishing and refinishing to restore a like-new appearance
Full computerized testing and regulation
All work performed by a certified in-house watchmaker in Munich, Germany
Insured international return shipping to the UK
This is what we mean by a warranty-level service—not a temporary or cosmetic fix, but a full restoration intended to give the watch many more years of reliable use. Naturally, professional watchmaking, new parts, specialized labor, and international logistics come with real costs, and we did, in fact, offer this service at a discounted rate. And our estimates are never final, because only when the watchmakers has the watch in front can they give a final estimate. You refused to collaborate.
We fully respect your decision to pursue a local repair, and we’re happy the watch is currently running. However, it’s important to note that a low-cost local fix does not equate to a full factory restoration, nor does it address potential long-term issues that may arise from impact-related damage.
We believe there may have been a misunderstanding regarding our intentions—we were aiming to restore and protect the watch’s longevity, not simply to “repair it cheaply.”
Because since Brexit packages coming from the UK, regardless of the package, carry a high tariff. We feel you are being harsh on us and totally misplacing our good intentions. And because you did not purchase directly from the Germans, but from our USA official retailer at tufinawatches.com
Our team in the U.S. has attempted to reach out, no luck in getting in touch, and we remain open and happy to assist should you wish to discuss service options in the future or purchase another timepiece.
Please feel free to contact us directly by email or phone. Our doors are always open to you, sir.
RZ
Rebin Z.
Just got my Tufina San Francisco
Just got my Tufina San Francisco. I am super happy. Such an elegant timepiece. Thanks Tufina!
Response from Tufina WatchesFeb 2, 2026
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoying the craftsmanship of your new watch and that it met your expectations for quality. Our team obsesses over these details, so it’s rewarding to hear they hit the mark.
TP
Tarak P.
Tufina watch company is fraud company and looted to the customer.
Hi Friends,
I don’t recommend this Tufina company to purchase amy kind of products. I purchased this watch and in two month I using regular, this wach started moisture in the dial. So I sent back for repair under warranty. So at the beginning they communicated via email. But as time go buy over 2 months after sented watch for repair, I sent one more email, and they stop commented and reply to my email. I have lossesed over $600.00. Please friends do not purchase any products or watches from this company. They looted to their customers. Thank you.
KE
Kevin
Quality, looks, and cost wrapped in one
The choices were many and made it hard to pick which one, but when I did, it came fast, in great packaging, and looked better live than online.
Response from Tufina WatchesFeb 2, 2026
Thank you for your honest feedback. It really makes everyone happy when we get 5-star reviews like yours. Don't forget to look inside your envelope... hint... hint. :)
