Hand-assembled wristwatches for men. Official retailer of Pionier and Theorema watches.
Tufina Watches (tufinawatches.com) has 493 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Jim L.
Do not ever buy a watch from these people! I returned a watch unused because of its quality, or lack there of and they charged over 25% of the cost of the watch as a “restocking fee“. Additionally, they were rude and untimely - I did not get that refund for more than 45 days. You will be disappointed and sorry if you deal with these people.
Abdo E.
Bad quality watch I paid over $700 Canadian dollars for a watch doesn’t give accurate time and looks so fake There return policy almost like no return what a waste of money
Edgar V.
I purchased two. The Oman and the Casablanca, this is just over a year ago. First the Oman was defective. Cost me lots of money to send it for repairs . Job was not done well. Now both don’t work. Nice looking but bad product and worse customer service .
Günter F.
Ich habe die leider zurück geben müssen weil sie für mich zu groß war. Ich habe die Uhr innerhalb der Frist zurück geschickt und habe nach zwei Monaten endlich einen Teil meines Geldes zurück bekommen. Rückversand habe ich selbst zahlen müssen und der Verkäufer hat auch noch 30€ für seine Unkosten behalten. Ich habe mit PayPal bezahlt was entstehen da für Gebühren für das zurück überweisen. PS. Die Uhr war echt top aber der Service völlig inakzeptabel.
Brainiac L.
Actually this junk does not even deserve one star. First the watch came in with a damaged case (cheap China) next the watch was still working, so I informed them they credited my account for $20 after bout a few months the watch was not working they asked me to run it about 8 times clockwise with the winding key they again after a few days we are back to the same cycle. I don't know where you purchase a brand new watch and it needs to be run clockwise for 8 times. Obviously like many Chinese companies they will not 1. replace the watch 2. Give me a refund. I am out of $500. Always stick to the older brand names from reputable Swiss/Japanese makers and don't waste any money on fly by night brands, as this one. They are mostly Chinese companies that are masquerading as German or Swiss companies. Everyone be careful of specials like buy one and get another for half price that in itself is a RED flag. Anyone can have a office in Germany and state that the watch is from Germany, this is absolute trash and that's where I put it, in a trash can, will never buy stupid brands like these in future.
vello S.
Whatever u do, dont buy this scam watch for more then a 50bucks, it has china movement, materials, everything.. its alibaba watch, its last minute offer has lasted 10 years! They should be in jail tbh, i bought one and it was a wind up watch, it broke in 3 days, and they didint answer or replace it lol, its a effing conwatchcompany
Response from Tufina WatchesFeb 2, 2026
We are unable to identify you as a customer, as this review is posted without a real name or any order reference. Vello Sepp does not come up in our Shopify store. We take our customers very seriously. You are important to us. Tufina is an eight-generation family watchmaking business. Any verified customer who experiences an issue is assisted through repair, replacement, or exchange in accordance with our policy. We have contacted Trustpilot to help identify your order so we can get in touch with you. If you did purchase a watch from us and experienced a defect, we invite you to contact us directly so we can resolve it. You may reach us at: 📧 [email protected] 📞 Phone / WhatsApp: (773) 553-9418 We are willing to assist and work toward a resolution. However, without verification or direct contact, we cannot investigate or address these claims. We are committed to fair resolution and open communication. Please, we encourage you to contact us so this matter can be handled professionally, and we are sure to turn this 1 star to a 5-star. This is how happy you will be after we talk together, and you allow us to assist.
Paul S.
Purchased 1 of these going back to 2018. Loved it. But the problem came when about 6 months ago accidentally dropped it to the floor in the bedroom. And it was broken inside, wheels etc dislodged. So phone was not working. Contacted tufina on numerous occasions and finally got a reply. As the watch was out of warranty I had 2 options send the watch to their repair depot. In the USA for a quote to repair the watch. Was told the (minimum quote with international postage would start from £160. Why send the watch to the USA for repair if they had been made and assembled in Germany. ???? Anyway the se ond option was to find a local watch repire shop and see what they can do. Was not happy at all. And was not sending this off, so left it on the case for a couple of months. My son took it to the new watch repair shop locally. And they advised if it needed parts they couldn't get them. But would have a go at fixing it. Was amazed 1 hour later they had fully repaired it and the cost £20. My son surprised me with it as a xmas gift all fixed. Well happy but wouldn't buy another from tufina. And after months they replied on here with a load of well it worked well for 8 years. Bollocks..... yes but it'd says German built and from Germany. Not they say its from USA. I still won't but another product from them. So beware don't trust this company to help in anyway when you have a problem. Glad I got mine fixed locally
Response from Tufina WatchesFeb 2, 2026
We’re glad to hear you enjoyed your watch for nearly 8 years without any issues. That kind of longevity is exactly what our timepieces are designed for. It’s important to clarify that the watch was functioning properly until it was unfortunately dropped, which caused internal damage. When a watch experiences impact and the crystal breaks (even if you cannot see it), microscopic glass particles and displaced components can enter the movement—damage that is often not visible to the naked eye but can severely affect long-term performance. Because the watch was out of warranty, we offered a professional factory service option, which included: A brand-new movement, if required Complete disassembly, cleaning, and reassembly Case polishing and refinishing to restore a like-new appearance Full computerized testing and regulation All work performed by a certified in-house watchmaker in Munich, Germany Insured international return shipping to the UK This is what we mean by a warranty-level service—not a temporary or cosmetic fix, but a full restoration intended to give the watch many more years of reliable use. Naturally, professional watchmaking, new parts, specialized labor, and international logistics come with real costs, and we did, in fact, offer this service at a discounted rate. And our estimates are never final, because only when the watchmakers has the watch in front can they give a final estimate. You refused to collaborate. We fully respect your decision to pursue a local repair, and we’re happy the watch is currently running. However, it’s important to note that a low-cost local fix does not equate to a full factory restoration, nor does it address potential long-term issues that may arise from impact-related damage. We believe there may have been a misunderstanding regarding our intentions—we were aiming to restore and protect the watch’s longevity, not simply to “repair it cheaply.” Because since Brexit packages coming from the UK, regardless of the package, carry a high tariff. We feel you are being harsh on us and totally misplacing our good intentions. And because you did not purchase directly from the Germans, but from our USA official retailer at tufinawatches.com Our team in the U.S. has attempted to reach out, no luck in getting in touch, and we remain open and happy to assist should you wish to discuss service options in the future or purchase another timepiece. Please feel free to contact us directly by email or phone. Our doors are always open to you, sir.
Tarak P.
Hi Friends, I don’t recommend this Tufina company to purchase amy kind of products. I purchased this watch and in two month I using regular, this wach started moisture in the dial. So I sent back for repair under warranty. So at the beginning they communicated via email. But as time go buy over 2 months after sented watch for repair, I sent one more email, and they stop commented and reply to my email. I have lossesed over $600.00. Please friends do not purchase any products or watches from this company. They looted to their customers. Thank you.
