Tuff ShedReviews of tuffshed.com

The shed is great but the two installers, Fernando and Phillipe were the best. They did their job quickly, efficiently and cheerfully. I recommend them to anyone needing a Tuff Shed installation.

Tuff shed could careless about the men who are expected to go fix their builders fups underpaid overworked and never a christmas bonus. Sad

My Experience with Tuff Shed: A Warning to Potential Customers Initially, I was highly satisfied with my Tuff Shed purchase and gave the company a glowing 5-star review. Unfortunately, my experience over the past year has drastically changed my opinion. I now feel compelled to share the ongoing issues I have faced and why I can no longer recommend Tuff Shed. From the beginning, the shed was not adequately blocked during construction, leading to the front left side of the structure dropping. This misalignment caused significant problems with the doors and the hasp, making them difficult to open, close, or lock. In September 2023, I contacted Stephanie from Warranty Claims in OKC. She dispatched a single technician to address the issue. However, the technician was unable to lift the shed and install additional blocks or shims by himself, so I had to assist him manually. While this temporary solution worked for a while, the same issue reoccurred in August 2024. This time, I again reached out to Stephanie and explained the recurring issue, detailing the inadequate blocking during construction and the repairs made the previous year. She sent two technicians to resolve the problem. I walked them through the situation before leaving for an appointment, expecting them to fix the issue professionally. Upon my return, I was shocked by what I found. The technicians had left a mess: the shims they added were protruding beyond the shed's edge, preventing us from reattaching the lattice. The hasp was barely functional, and, worst of all, the metal frame of the shed had been damaged during their work. When I contacted Stephanie to address these concerns, she informed me that the technicians were instructed only to work on the doors and refused to lift the shed as required. She promised to send another team to fix the mess but, despite waiting two months, no action was taken. Left with no choice, I hired contractors at my own expense to properly fix the issues. I also wrote a letter to Mr. Tom Saurey, CEO of Tuff Shed, detailing my concerns, but I never received a response. Given these repeated failures in construction quality, warranty service, and customer support, I now feel obligated to revoke my previous 5-star rating. Based on my experience, I must give Tuff Shed a NEGATIVE rating and cannot recommend them to others.

Ordered a Tuff Shed and got the run around as to when the shed would be delivered - had to wait for engineering and "the like" to get ahold of us so we could get a permit (which they indicated the if they pulled it it would cost 480.00!! and take 6 weeks which is rediculous ) Scott is the sales person that is 100% in it for sales only! We already paid for it on our home depot card so I suggest dont pay until you have written confirmation of installation. Not good - we are going to try and to get our money back from Home Depot and cancel our order Not sure how that will work - Go directly to Home Depot or Lowes and get your own installation person

My husband and I just had our storage shed from Tuff Shed installed yesterday. We both very happy with the results. From the moment I spoke to the sales representative Jerry Sims who came to my yard and helped me to choose location and suggestion to build our shed to sign documents and scheduling delivery and installation (installer Victor and Julio did great job install our shed), the process was smooth and well planned . My husband and I had a great experience and will definitely buy shed from Tuff Shed again if we need more and strongly recommend Tuff Shed to friends and families.

Dealing with Tuff Shed in Mobile was GREAT!!! Haley was a super sales representative for the company. She was an expert and could answer every question I had. She expertly guided me through the process of purchasing a 10' X 12' Ranch Pro Shed. Savannah coordinated the site plan and engineering specifications with my local code office and Ragan coordinated the construction and installation of the shed. Chris and his helper were master installers as they worked with the threat of rain on a Saturday to complete the installation in less than 6 hours. Tuff Shed is truly the Cadillac of utility portable sheds well worth the little extra you pay. As they say "You get what you pay for!!!!" They are top of the line!!!!!

Great job Tuff Shed Mobile Alabama. Did not take long to deliver and install the shed. The guy who came to put the shed up was polite, professional and thorough. I love my new shed and it’s beautiful. The Tuff Shed office staff was friendly, knowledgeable and professional. The permits were taken care of and i felt comfortable.

Purchased 16 x 24. Took Three months to install. Issues included wrong size building on order, doors in the wrong places and wrong doors on order, Missing instructions to put the building 14" off the ground. Clearance issues with installed door, huge gap at door handle on walk thru door and stairway platform wasn't installed level. The last thing was the metal roof was ordered and arrived incorrectly. It took three weeks to get the metal roof then it was installed, then it was the incorrect color. It has been a series of problems, and I have spent over ten hours of my own time working on resolutions. Pitiful.