Tuff ShedReviews of tuffshed.com

I've had my Tuff Shed for over 3 years and it is holding up well... I had the extra metal foundation joists and extra rafters - and it's had 3 feet of snow on it... I also had the double doors - and THAT was the BIG PROBLEM... the doors are heavy and the hinges they used were so cheap that within a couple months the doors were sagging so much I couldn't latch them closed unless I lifted up on them to close them... I knew if I called them for the warranty they would just come out and put the same hinges on and I'd be going through it all over again in a couple months... CHEAP CHEAP HINGES... I finally bought 6 heavy duty T-strap hinges and my partner and I installed them - not with little wood screws like were used on the original hinges that broke and stripped when they were installing them, but with 3/16" bolts that went all the way through the door with nuts on the back... the doors are no longer sagging...

I purchased a tuff shed from Home Depot. The salesman from tuff shed was two hours late for the schedule appointment we had. The Home Depot manager called him after noticing I was still standing there by the customer service desk. He told her he was in the parking lot. Let’s just say I didn’t see him for 15 more minutes. When he finally got there, we went outside to see the displays. I liked one of them and asked him could I just buy the display instead of them having to build me one, “ he said yes, as long as it can fit already assembled. I didn’t think it was a problem because I just had a shed moved that was much larger. Two days before the delivery day I called him to confirm everything was OK. He said yes everything is a go. The office should be calling me today or tomorrow with a time of delivery. I didn’t get a call from the office so I called them and ask what time will my shed be delivered tomorrow? She asked me have I talked to my salesman? I told her yes, I talked to him two days ago and he said someone from the Office would be giving me a call with a delivery time. She said No we emailed him a week ago and told him that the driver went by the house and said that the truck will not fit in the back with the shed being assembled. I was pissed. I called the salesman and he said he had just got the email that day. I had contractors scheduled the next day and I’m using my shed for a office so I had office furniture all over my house longer than I expected. I was refunded for the display shed since they were unable to make the delivery. I was told by management if I wanted to have one built, I could go back to Home Depot and meet the salesman and it wouldn’t be any additional cost for the new build for all of my trouble. I was so upset I didn’t realize I ended up paying a little over $100 more for the shed after I was told it would be the same price. The salesman told me that he was going to add a light to the outside of my shed with no additional cost and my new shed would look just like the display. It was built today. I have no lights that was promised to me and the residential door that was on the display is not the same door that’s on my shed. I called to the office and the salesman told me he’s working on it. The Office told me they would call me back. I have not heard from them. I will not recommend TUFF SHED to anyone.

I had a 10'x12' shed installed by Brian and George out of Columbia, South Carolina. They did an awesome job. They were pleasant and friendly and they worked well with me to insure the installation was exactly how I wanted it. Thank you, Brian, thank you George, and thank you Tuff Shed. I love my new shed.

This was a fiasco. I had my paint matched to my house and read that I should leave it at Home Depot for someone at Tuff Shed to pick up. Then a woman on the phone said she didn’t know about that and said to bring it to the warehouse where it was being built. I was waiting for her to get back to me to tell me exactly what to do and I received a rude call asking where was the paint and they would have to reschedule if I didn’t get it to their warehouse. Then on the day it was to be installed workers came to demo my old shed, which the woman on the phone said they didn’t do, so I had taken it down myself. The two workers who didn’t speak English returned hours later by themselves (they definitely needed more than two people) and worked for three days to get it done. I am expected to give this 13 foot tall shed a second coat of paint with the dried out paint brushes they provided. The windows are scratched and crooked. The second story is covered in debris. They put the ugly solar panels on the front of the building and the sconces to light the building on the back. The lights on the inside are unevenly installed. They have no attention to detail.

The whole experience was very easy. From Larry our Sales Consultant to the installation crew, Samuel and helper. Should have done this sooner!!! Thank You!!!

The crew of 4 men who built our shed (They are called 3 Brothers) were extremely hard workers and finished our 12’ x 24’ shed in one day. They only took a five minute lunch break and did exceptional work. They also cleaned up after themselves. 5 Star rating!

If I could leave "minus" stars I would! Buyer beware.... to start this review off I will say that this "project" took 2 years!!! We put our deposit down in 2024! Tuff Shed said they had a dedicated team for KCMO to assist with the process & to help expedite the permit... not true. Customer service is/was pushy from beginning to end and even accusatory during the construction process. They cancelled our first install date & demanded more money!!!???!!! They somehow started w/out us signing the new paperwork for more money, yet they are still pushing us for more money!! We have everything in writing! Our salesperson... no help, no calls back, no touch base to see how project was going...just collected his commission & moved on. No calls from managers... locally, district or national!! They were hoping we would cancel and they could keep our deposit, but that was not happening!!! We did have a few people along the way that did help, but overall it has been an absolute horrible experience!!! Time is money and we received the certificate of occupancy a few weeks ago... and now we have MOLD!!!! This is a nightmare and now we have to push out other contractors because of this issue! Time is money and this continues to cost us more and more everyday! And this garage is only 18'x20'. I will update my review, but I DO NOT RECOMMEND THIS COMPANY!!! I will report to BBB, Trustpilot and any additional opportunities to review this company.

We provided Tuff-Shed ample time to correct the issues before writing the review but after almost three weeks of promises without fulfillment, it is time. The initial process was simple. The customizing and ordering was fairly easy, including scheduling the install. The install itself was mainly standard, except towards the end of completion, it all broke down. Here is the list of what went wrong: 1. The contractor was not given enough supplies to complete the roof, so we have a five inch hole in the ceiling/roof. 2. A corner of the roofing material was missing. It still is! The contractor said they didn’t send enough. 3. It was raining so they didn’t finish painting. There are splotches of different color paints everywhere. 4. We had a 16x12 shed and were told by their rep to ensure the foundation (we built a cement foundation for it) was exactly 12x16. Our contractor made precisely, and the shed had 1/2 inch exposed on each side. So, now we have a literal opening on each side where rodents and other animals can gain access. So, we had to spend more money to buy flashing and we had to fix their mistake. The contractor said he would notify Home Depot that these pieces were missing and that someone would be out in a few days to place them. He also said he was “Leaving the paint there as if we were expected to paint even though we paid for it to be done. This was a $13,000 shed. We waited for the contractor to contact us about when the parts and paint would be done but got radio silence. We made multiple attempts and had them either cancel one appointment because the contractor’s trailer got a flat tire. Not before they said that the contractor did not inform them that pieces were missing or the painting was not finished. The second appointment the contractor did not show up because- according to the foreman- the wrong color parts were ordered. According to the contractor, no one told him that he had to paint. Scott Frazier, the initial rep we made the purchase with, pretty much ignored us after he made the sale. Pictures are available for review if Tuff-Shed wants to check.