Tuff ShedReviews of tuffshed.com

Great communication, fast turnaround, made sure the job was done properly and that we were happy with our product. Would use again.

From start to finish we have been extremely pleased with our Tuff Shed purchase! We saw them at Home Depot and really liked the fact that they build on site (no need to take down fence in yard!!). A Tuff Shed rep (Tim Smith) reached out to us after we indicated our preferences online and from that point on, we were guided every step of the way from permit procedures (thanks Amelia!) to care and maintenance of the shed. Really needed that help because it was all new to us! Shed was installed shortly after by a great team led by Eliandro. Just couldn't be happier with the way it looks and how sturdy the shed is! Oh, and we really appreciate the 15% off sale that brought the price down a bit too! Thanks!!!

We recently purchased a Tuff Shed, and while the actual structure of the shed is quite nice and sturdy, there is a major cosmetic issue that potential buyers need to know about. Every Tuff Shed comes with a very ugly, 6-inch metal galvanized band that shows all the way around the outside bottom edge. It is incredibly unsightly and completely ruins the clean look of the shed. The biggest issue is that we were never told this would be the case during the design or purchase phase. It completely caught us by surprise upon delivery.When we brought this complaint to our salesperson, they were visibly unhappy with our feedback and actively tried to discourage me from writing a online review. They offered some suggestions on how to improve the look, all of which would cost a significant amount of money. If you care about the aesthetics of your backyard, make sure to ask about this metal framing before you buy. I wish someone had warned us- we would have gone a different direction with our purchase had we been made aware. We purchased our shed at the Tuff Shed in Palatine, IL.

We signed a contract with Tuff Shed Denver in July 2025 for a 20x30 Premier Pro Ranch Garage at our home. We are now approaching the one-year mark and the project has not progressed past trying to obtain a demolition permit for the existing structure on the site. The delays have been numerous and ongoing: asbestos inspection and report revisions, months spent chasing neighbor signatures (including Tuff Shed going in person to a rental property to get a signature from a tenant, despite us having already provided the actual property owner's name and contact information), a sewer line cut-off or reroute requirement that the City flagged as mandatory given the size of our structure — an expense over $10,000 that was never communicated to us as a project risk — and most recently a newly required "Safe Site Inspection" before the City will even review the demo application. We were also informed on June 24 that our state demolition authorization had a window of June 2 through July 2 — three weeks into that window with barely a week remaining. We sent a formal written cancellation email requesting a refund of our $4,144 deposit. Tuff Shed never responded. Weeks later, their permit technician emailed us with a routine project update and had no knowledge whatsoever that we had sent a cancellation email. There has been no acknowledgment, no response, and no refund. We also had a smaller shed installed separately — that project went fine and is not the subject of this review. The garage project has been a completely different experience. We would not recommend Tuff Shed for any complex permitted build in Denver.

They advertise that shed built in a day. Not true in our case they had to make 3 trips before finished. The first day didn’t go well and when I tried to explain to lady from customer service she wouldn’t let me finish a sentence and kept talking over me. I would have returned the whole thing but there is a 40 percent restocking fee. The whole experience was not good. I wouldn’t recommend this company.

Terribly frustrating! I ordered a shed in May and a few weeks later my shed was scheduled for install at the end of June and the next payment was due. I confirmed the install date 3 times because I had considerable prep in order to be ready for the install on that date, and had to spend more to make sure the area was prepared for them on time. I've now paid $5K to prep the site and $10K (90% of the total cost) paid to Tuff Shed, it's going on 1 month past the install date, and can't get a call back. I send messages, I call them, and the person I talk to always needs to transfer me to someone else, and that person isn't there and I don't get a call back. Feeling like a fool for trusting them.

My entire experience was excellent from start to finish! I had lots of questions throughout the process. William was very helpful and patient. The installers, Ron and Josh, were very prompt, communicative, friendly and efficient. Our shed was completed in about four hours. The worksite was spotless when they left. The shed is exactly as expected, well built and attractive.

I have been waiting for them to get a working site plan through the city since February 6 but nobody seems able to give me a straight answer. I have been told by many different employees that they are “ on it “, but never any follow through. They took my money and and I’m still waiting for a definitive answer. Would never recommend this company to anyone.