Tuff ShedReviews of tuffshed.com

Great company. Professional. Competent. The finished product looks great. From start to finish very painless. Recommend 100%.

One of my co workers in Denver built a Tuff Shed for his home studio and I thought that would be great for me. I am in Raleigh so I worked with the TS team here to design a semi-custom solution for me. We discussed how it would be finished and insulated. TS did the permitting and install but several things became an issue soon after. A window was installed where no window should have been and, when TS was notified I pretty much got a shrug. I needed to hire someone to remove the window and repair the siding. Also apparently TS is not a GC so I had to become the GC instead of them to get electrical permits done. Again, a shrug from TS. There are no eve vents in the roof so if you want to insulate the building it is up to you to have those cut in, installed and the rafters modified. The rafters were not even so you need to fur them out for drywall. The transom windows are glued in and not caulked so you need to caulk these if you want a weather proof seal (they are not insulated or thermally broken by the way). In the end it cost me over $1300, or more than 10% the cost of the shed, to modify the shed for use as a studio. So my recommendation is, if you want a shed, get a Tuff Shed, if you want anything else, build it from scratch.

David Montes (C&M) and his team built my TR800 Tuff Shed and did a great job. He was timely, professional, courteous and extremely knowledgeable. David and his team made sure that the Shed was level correctly before building the floor, walls and roof. His team was customer focus and answer all of my questions. I was extremely please with their installation of my Tuff Shed and and they cleaned up after they were done. TuffShed process was extremely customer focus from the ordering process, scheduling when the shed will be built and installation at my home. I would recommend using Tuff Shed ( Tony Fowler, Hanna and David Montes crew). Tuff Shed has a 5 year warranty as well.

Great Service!! Had my Tuff Shed installed last week and I love it!! Great customer service as well!!!

we ordered and paid for a custom garage from home depot ( tuff shed ) in May of 22 we have been told so many lies 2Xs it was on the way date set contractors to install dates and no one showed up nor did the shed it was over 14K to buy and we still have no garage what a bunch of liars they dink you around person to person and know one is honest or returns your calls this company needs a class action law suit for fraud and taking peoples money . How dare they even show advertisements when they have no one to install the stuff they sell . And worst my father is 80 years old so taking advantage of elderly to boot I would never recommend a POS company like this ...

Thought I would go ahead and spend a little extra for a quality shed with a good warranty. What a MISTAKE! It was late getting to my house on the day of install, so it took them an extra day to get it up. But as it was going up, noticed that they had brought the INCORRECT DOOR. That took 2 weeks to get replaced, plus the trim needed fixing elsewhere. Then a week later we got rain and the shed LEAKS! So two more weeks to get them out here and they aren't even showing up when they said they would! Now I'm on HOLD with somebody trying to figure out something? Damn, wish I could just pick up the shed and return it for a full refund!

Our experience with Tuff shed has been a real mixed bag. Derrick Carson was my sales person and I cannot say enough good things about him! He was helpful with the build, which I did online (very cool!) in late Sept. He answered questions and made excellent recommendations based on my usage and area. Roof vent was a great decision :) A+ buying experience at that point. Tracy scheduled us quickly, early October, and BAM - the shed was built in a day! This seemed almost too good to be true...and it was. A closer look showed exposed, sharp nail ends ALL OVER the place. Entire columns that missed their stud, over + over again, on every wall. Dangerous to move around in, forget hanging things. Tracy said send pics. I did. Then a tree company dropped a branch on shed roof causing some tile damage. (Not Tuff shed's issue, but since they needed to come back, I asked if they'd fix this, too, same trip. Told to send pics. Did.) Months passed. My phone calls, emails seemed to evaporate. No responses, no action. Derrick called, maybe in Feb?, and it turns out Tracy left and then no one even knew about my issues! Derrick was really bothered and alerted Austin (a manager) who said he'd help. Okay! James came out in the spring to fix things. Said it was a good crew that did my build (hmmmm.) but didn't know about the roof/needed a special tool for the nails - said he'd be back. More months passed. My calls were met w/pressure to involve insurance for the roof, but -surface damage on a shed? Nobody's rates need to jump for that! Now it's August, I'm fed up and call Derrick. (Note: my SALES GUY is THE person who cared enough to make follow up actually happen!!) Austin said he thought insurance had handled it. (Not from anything I'd ever said!) James came back out this August, informed of the tasks, had everything he'd need and did an eagle-eyed job finding each of the hundreds of sharp nail ends to remove. He worked with Victor to fix up the roof and it looks great. Kudos to the two of them for very good work! To sum up: GOOD = Derrick Carson is an EXCELLENT sales person and overall human being! Tuff shed is lucky to have him, and I HIGHLY recommend working with him. He will stay involved until the customer is happy. Tuff shed's actual product is quality and should last for years. I am happy with it, but would only buy it again through Derrick. Bad = The communication within their company is unfortunately weak, hurting their product and putting their skilled, competent workers in a bind. This whole process took over 10 months! And, Ugly = Good grief - Tuff shed installation crews should use stud finders!!

David Montes built my Tuff Shed and did a marvelous job with his team. He was timely, professional, courteous and knowledgeable. They were able to install the shed in record time without cutting any corners. I cannot say enough on the splendid job they did and they even cleaned up after they were done, keeping it very professional.