Debbie H.
Disgraceful customer service
I love this product However I placed 2 orders in November that were Christmas presents - cost is over £300.00 I have not recieved either order and have been emailing the company for over a week now and have no response Their website is showing that the first order is "fulfilled" i have not recieved the goods The second order is showing as "unfulfilled" but I have had no updates since early December and they are now ignoring me So i am £300 out of pocket and no one cares enough to contact me
Response from Snow Teeth WhiteningJan 17, 2024
Hello, Thank you for sharing your experience. We are happy to review the account order and follow-up with you about your concerns via email. At a glance it does appear that your second order was updated on the tracking as "UNDELIVERABLE - RETURNED TO SENDER 01:49 PM CET, IPZ Niederaula, DE". You can expect more details for your first order via email when an agent makes contact with you to discuss status. Thank you, SNOW


