In response to my email inquiry, I received a response within hours. The customer service representative solved my issue to my immense satisfaction. The response was also polite and friendly. Snow's products are great and their service is the best!
Response from Snow Teeth WhiteningApr 3, 2025
Hi,
We truly appreciate your kind words and support. It’s wonderful to hear that our customer service team was able to assist you promptly and to your satisfaction. Providing friendly and efficient service is always our goal, and we’re glad that you’re happy with both our products and our team.
As a special thank-you, we’d love to send you a gift. Please reach out to our customer support team at [email protected], and we’ll be happy to arrange it for you. We’re always here for you.
All the best,
SNOW
SL
Soraya L.
DO NOT BUY
DO NOT BUY. I ordered this toothpaste pack on March 12 and it never came. The link to tell SNOW that my package did not arrive does not work, so I emailed customer service, no reply. Their website is impossible to navigate and I doubt that I will even receive my refund.
Response from Snow Teeth WhiteningMar 31, 2025
Hi,
We’re sorry to hear that your order hasn’t arrived and that you had trouble reaching us. We understand how frustrating this must be, and we sincerely apologize for the inconvenience.
Please email our support team at [email protected], and we’ll make sure to assist you in locating your package or issuing a refund if needed. We appreciate your patience and the opportunity to resolve this for you.
Looking forward to assisting you.
All the best,
SNOW
KM
Katie M.
Don’t bother
I’m not sure this is a real company. Took my order and no updates or messages for two months. I received a ton of marketing emails to order now and everything on sale and whatever… meanwhile they kept telling me products were out of stock with no estimated restock date. At least they refunded me quickly. Super disappointing, I was looking forward to trying the product but it seems like a scam.
Edit, company reply: I have not placed any new orders. The main product they sell has been sold out for months apparently, and it was holding up the rest of the order. I cancelled and will say at least their service team was excellent. However, I get emails all the time to buy that product on sale, despite it not being in stock.
Response from Snow Teeth WhiteningMar 27, 2025
Hi,
We sincerely apologize for the frustrating experience with your order. We completely understand how disappointing it must have been to wait without clear updates, and we truly appreciate your patience.
Please rest assured that Snow is a legitimate company, and we are fully committed to providing high-quality products and excellent service. We acknowledge the lack of communication regarding your order status, and we’re actively working to improve our updates to prevent this from happening again.
We’re glad to see that our customer service team was able to process your refund quickly. Additionally, we noticed that you placed a new order yesterday, and we’re happy to share that it is already being processed by our warehouse team for shipment. We truly appreciate your trust in giving us another chance, and we’re excited for you to finally try our products!
If you have any questions or need further assistance, please don’t hesitate to reach out—we’re always here to help.
All the best,
SNOW
LH
Loraine H.
For oral health Snow products are best
Recently, I asked for customer service assistance with a problem. They were responsive and helpful and solved my problem immediately. I am happy because I really like Snow Teeth Whitening products. My LED Whitening Electric Toothbrush (Gen 2) is the best electric toothbrush I have used in 20 years. I appreciate the difference it makes in my oral health; and I am 73 years old. I especially like their Microbiome Balancing Mouthwash. I can tell the difference when I use it. My gums are healthier. The Whitening Toothpaste is good, too.
Response from Snow Teeth WhiteningMar 27, 2025
Hi,
Thank you for sharing your wonderful experience! We're glad to hear that our customer service team was able to assist you quickly and effectively.
It’s amazing to know how much you love our Snow Teeth Whitening products, especially the LED Whitening Electric Toothbrush (Gen 2) and Microbiome Balancing Mouthwash.
Your feedback truly means the world to us, and we’re honored to be a part of your oral care routine.
We’d love to show our appreciation with a special gift! Simply contact our customer support team at [email protected], and we’ll handle the details. We’re always happy to assist you!
All the best,
SNOW
MH
Mark H.
Great Customer Service
Customer service is high level and prompt.
Response from Snow Teeth WhiteningMar 27, 2025
Hi,
We sincerely appreciate your kind words about our customer service! Your support means so much to us.
As a token of our gratitude, we’d love to send you a special gift! Please reach out to our customer support team at [email protected], and we’ll take care of the rest.
We’re always here for you!
All the best,
SNOW
CF
Christopher F.
Scam of a company
Scam of a company. I ordered the powder, paid for it, then they cancelled my order and said it’s out of stock, but would not change it on the website. Now they have all my info and keep sending me promo emails. Who is running this company? A bunch of monkeys??
Response from Snow Teeth WhiteningMar 25, 2025
Hi,
We sincerely apologize for the confusion regarding your order. We can see that you’ve already reached out to our customer support team, and we truly appreciate your patience. Please rest assured that your order is still active and will be processed by our warehouse team today.
Our team will be reaching out to you shortly to clarify any misunderstandings and ensure you have the most up-to-date information. If you have any further concerns, feel free to contact us at [email protected].
All the best,
SNOW
CS
Christopher Selah C.
Buyer beware
Buyer beware. Look at all the 5 star reviews for yourself. Likely fake and none of them talking about the actual product, just glowing reviews page after page of their experience with customer service. Who the hell cares about that? If they were real they would be talking about the results of the product,
.
Response from Snow Teeth WhiteningMar 25, 2025
Hi,
Thank you for sharing your feedback. We value honest reviews from all our customers, and we strive to provide both high-quality products and excellent customer service. Our reviews come from real customers who have shared their experiences, whether about the product itself or their interactions with our team.
If you have any concerns about your order or our products, we’d love the opportunity to assist you. Please feel free to reach out to our customer support team at [email protected], and we’ll be happy to help.
All the best,
SNOW
PC
Paul C.
I still have not received my order…
I still have not received my order placed 3 weeks ago. Cannot contact company. BEWARE!!!!
Response from Snow Teeth WhiteningMar 25, 2025
Hi,
We sincerely apologize for the delay in receiving your order and for any difficulty in reaching us. We understand how frustrating this must be. We can see that you’ve already contacted us via email, and our customer support team will be responding shortly with an update on your order. Please rest assured that we are working to resolve this as quickly as possible.
If you have any further concerns, feel free to reach out to us directly. We appreciate your patience and understanding.
All the best,
SNOW
