Snow Teeth WhiteningReviews of trysnow.com

Response from Snow Teeth WhiteningApr 21, 2025

Hi, Thank you for taking the time to share your feedback. We're really sorry to hear that your toothbrush stopped working after just a few uses. We understand how disappointing that must be, especially when you were happy with its performance at first. It’s great to hear you’re enjoying the toothpaste, and we want to make sure the rest of your experience lives up to that standard. Please reach out to us at [email protected] so we can take a closer look and help find the best solution. We appreciate the opportunity to make things right. All the best, SNOW

Response from Snow Teeth WhiteningApr 21, 2025

Hi, We really appreciate you taking the time to leave this review. It's great to know you've consistently had positive experiences with our team and products. We work hard to make sure every customer feels supported, so your feedback means a lot to us. We’d love to send a small thank-you your way. Just send us a message at [email protected] and we’ll take care of the rest. All the best, SNOW

Response from Snow Teeth WhiteningApr 21, 2025

Hi, Thank you for taking the time to share your experience. We're so glad to hear that SNOW has made a noticeable difference in your smile, especially given your sensitivity. It's great to know our products have been both effective and comfortable for you. We truly appreciate your continued support and are happy to hear you're enjoying the refills and the powder as well. As a token of our appreciation, we'd love to send you a free gift. Please reach out to us at [email protected] and our team will be happy to assist you. All the best, SNOW

Response from Snow Teeth WhiteningApr 17, 2025

Hi, Thank you so much for your thoughtful review. We really appreciate you giving our products the time and consistency they need to shine! You’re absolutely right that everyone’s smile journey is different, and we love that you found success with the gel + powder combo. That combo is definitely a fan favorite for a reason! We're so glad to hear you're seeing results, and we truly value your feedback. As a thank you, we'd love to send you a little something. Please feel free to reach out to us at [email protected] so we can hook you up with a special gift. Thanks again for being a part of the SNOW family. All the best, SNOW

Response from Snow Teeth WhiteningApr 14, 2025

Hi, Thank you for your kind words. We truly appreciate your feedback and are glad to hear you had a quick and pleasant experience with our team. As a small thank you, we’d love to offer you a special gift. Please don’t hesitate to reach out to us at [email protected] so we can take care of the details. All the best, SNOW

Response from Snow Teeth WhiteningApr 11, 2025

Hi, We're very sorry to hear about the experience you and your wife had with our product. We completely understand how concerning it must have been for her to experience an adverse reaction, and we sincerely apologize for the distress and inconvenience this has caused. We acknowledge the delay in communication and the frustration of not receiving timely support—this is not the experience we want any of our customers to have. While we do see that you’ve been in contact with our customer support team and submitted the adverse reaction form, we deeply regret that your case was not promptly followed up on. To resolve this, we are escalating your concern immediately. A member of our team will be reaching out to you directly within the next 24 hours to confirm the details and ensure your refund is processed as soon as possible. If there's anything else we can do to support you and your wife during this time, please don’t hesitate to let us know. Thank you for bringing this to our attention, and again, we truly apologize for the experience. All the best, SNOW

Response from Snow Teeth WhiteningApr 7, 2025

Hi, Thank you for taking the time to share your experience—we’re truly sorry for the frustration this caused. We understand how upsetting it is to receive a product you didn’t expect, especially when you intended to make just a one-time purchase. We can see that you’ve already been in touch with our support team both by phone and email, and we appreciate you giving us the opportunity to assist. We apologize for any confusion regarding the subscription and for the trouble you had locating your order in our system. To make this right, our team has already [processed a refund/initiated a return/sent you further instructions—customize as needed], and we’ll make sure your subscription is fully canceled so there are no future charges. If you have any other questions or concerns, please don’t hesitate to reach back out to us at [email protected]. We’re here to help and want to ensure you feel heard and taken care of. All the best, SNOW

Response from Snow Teeth WhiteningApr 7, 2025

Hi, Thank you so much for your kind words and for giving us a chance to make things right—even before your order has arrived! We’re truly grateful for your patience and understanding. It means a lot to hear that our customer service team was able to help you quickly and smoothly. We’re here to make sure you always feel taken care of. As a small thank you, we’d love to send you a little something special! Feel free to reach out to us at [email protected], and we’ll take care of the rest. Thanks again for being part of the Snow family! All the best, SNOW