Heather
Late prescriptions but excellent customer service
While my last two orders have been delayed even though I’ve taken the necessary steps to make appointments with the provider two weeks before taking the last of my medication…the customer service this last time was on point. Through email I was able to get assistance with the issue in receiving me prescription promptly. I do not like that I’ve had to take extra steps and communication to get my prescription…but I do really appreciate the customer service when I need support.
Response from ShedDec 31, 2025
Thank you for taking the time to share this! We’re really sorry for the delays you’ve experienced and understand how stressful it can be when medication timing doesn’t go as planned. That said, we’re genuinely glad to hear our customer service team was able to step in and help when you needed support. Your feedback means a lot to us!