ShedReviews of tryshed.com

UPDATE: 10/6/25- no resolution. I was also told by Cambryn that Shed can have any pharmacy fill a refill regardless of what PROFESSIONAL RECCOMENDATIONS have been GIVEN BY THEIR PROVIDERS. SO, if their Doctor notes your file not to have a specific pharmacy fill due to health issues with the patient, that means NOTHING. They do as they please and have no concern for the patients wellbeing. That is grossly unethical and negligent for the patients. RUN - DO NOT USE THIS COMPANY! I’ve been a loyal customer for over two years and am deeply disappointed in how my account has been handled in the last 6ish months. Despite multiple documented requests to have my prescriptions filled by another pharmacy, I continue to receive medication from WP Pharma Labs — a pharmacy my provider specifically advised against and which lacks proper accreditation. Since Shed made the switch to have WP Pharma fill prescriptions, the medication seems to lack effectiveness and I actually gained 10+ lbs back without changing my workout and diet plans. On approximately 4 separate occasions, shipments were left in 100+ degree heat for days waiting to be shipped with Fedex, compromising the medication. I reached out to customer service regarding my concerns, and they basically told me - after 3-4 days response times, and only via texts, that I shouldn't worry and it should be fine. All online sources state that the medication begins to degrade at high temps and should not be used. Despite being promised my prescription would be switched to the previous pharmacy that had no issues- Wells Pharmacy, I continued receiving shipments from WP Pharma. The most recent incident unfolded like this: had a virtual provider appt on 9/11 and the Dr. noted that he would notate my file to NOT use WP Pharma and to use Wells or another pharmacy only. Subsequently, I reached out to customer service again via text (they only text and email, there is no way to call) and they confirmed that my order would be filled through Wells, the very next day, a shipment from WP Pharma was at my door. I have yet to get a repsponse on why this occured and how it would be remedied. So, I have yet again been charged for medication I cannot use. The combination of subpar product quality, serious shipping issues, and broken promises about pharmacy transfers has eroded my trust completely. This company has failed to provide the safe, effective service I was paying for. I have formally requested a refund and cancellation of my membership, but have yet to get any response to my requests. I hope management takes this review seriously and improves their processes so other customers don’t go through the same experience.

If I could rate zero I would! I have never experienced such poor customer service in my entire life. I have not had any positive results from the medication. I have in fact experienced some negative effects. I have called numerous times, and never get a call back. On two occasions I did speak to a human being, they were both rude and condescending. The charges to my card have not been what was agreed upon. I was even billed erroneously for a shipment that I never ordered and did not receive. I was promised a money back guarantee, and that is what I expect. Stand by your word. What a RIPOFF!

Their customer service is non-existent/incompetent. I needed to change my payment card and I wanted to change my plan. I left a phone message and never received a call back. I did get an automated text saying I could ask my question there. It gave me the link to change my payment info, which hadn't been available before that. I did and they continued to try and charge the incorrect card multiple times. And another phone call that went straight to their voicemail. I used the site map to try and get in text contact again and it took me to what ended up being the wrong text line. Once I did get the right one it took them nearly the full 48hrs to get back to me. And then they ignored half of my issue. They got the card sorted, but willfully ignored the parts where I asked 3 different times to change my plan. Imagine my not so complete surprise where they charged me without changing $hit. And of course they did it after customer service closed for the day. And I still have not heard from them hours after open. Does their product work? Not sure, my bloodwork came back very well, but 0lbs lost. The only thing that gets any kind of good rating is my coach, who was amazing and the only good part of my experience. Otherwise, stay away from the thieving scammers.

I'd love to leave zero stars but that's not an option. I had the BEST experience when I first started with Mounjaro from Shed. However, each consecutive month, my prescription took longer and longer to get to me. They charged me for it, but the time I waited was increasingly longer. This latest prescription - I was charged on 7/22. The latest tracking was updated 8/3. Today is 8/18. I have called and left MULTIPLE voicemails. I have texted MANY times. I have sent SEVERAL emails. I am flat being ignored. Why should they have nearly $600 of my money while I have NO medicine and have been without my prescription for more than three weeks. THIS IS UNACCEPTABLE and I will be posting this information on every platform I can find until this is resolved.

Extremely disappointed. I had to complete a full health questionnaire, which I understand completely why, paid in full for my recommended treatment plan, and only then was told to schedule with a doctor—most appointments were two to three weeks away. I NEVER would have paid in full if I’d known that upfront. It feels very misleading to take payment before disclosing such long delays. To make matters worse, I’ve spent the past week chasing a refund with zero response or confirmation. Poor transparency and poor customer service.

This program was through my work where I was able to use my flex spending account so I thought I would try it as I’ve battled with my weight my entire life. My experience so far has been AWFUL!! There is ZERO customer service! I initially signed up for the drops ( basic program) but after my zoom visit it was agreed that I would do the injections instead. The problem was I had already been billed for the drops. When requested a refund for that I was told they could not give me a refund but could give me a “ credit” for my next month, I pushed for the refund and finally got it. Then I noticed that when they enrolled my in the injection program, they enrolled me in the VIP program which is about. $70,00 more a month. When I explained I had never signed up for or agreed to the VIP program and wanted the $70.00 refund and to enroll me in the Basic program, I was told they were unable to do anything about it , but that it would be changed up the basic plan the next month . Are you kidding !!! I chatted with someone who said after speaking with supervisors there was nothing they could be done and to enjoy the benefit of the VIP program . At this point the medication had not even been shipped out yet. I was livid to say the least and onto into they still had me enrolled in the VIP program in my account. I already feel like this SHED company is a scam but apparent it’s too late . I will go ahead and see what happens from here . My advice- use another company as there are plenty out there .

I have been dealing with this since beginning of July. Never received my medication because of an error in the mailing which address. Customer service is awful, and they refuse to refund or resend. I been dealing with a dispute on BBB , consumer affairs and the issuer of FSA card. I never spoke to a doctor for the prescription. I have similar issue with the post office and the address and they recognize is there error but shed is saying is my fault. $400 is a lot to give to a company. They are offering a discount on new order. Why should I trust them.

This company charged me over $300 for no service and no product. I have contacted them regularly, but no response. They are a scam—don't use them. I lost $319.00