Karla G.
It's impossible to contact an agent after the first month, I've been overcharged, and I still haven't received my medication.
I'm writing because I don't understand what's happening. When I signed up on December 6th through the FSA website, the first month was supposed to be $99, and they charged me $99, but then two days later they charged me another $47. Yesterday they charged me $199 and it's supposed to be $149 per month. The doctor had told me I would use 0.25 mg for 4 weeks and then 0.5 mg for another 4 weeks, and then we would see if we needed to increase the dosage. They sent me 0.5 mg on December 10th, and the instructions said to inject 8 units, which is much less than 0.25 mg. Today I'm supposed to increase to 0.50 mg, which would be 25 units. Yesterday they charged me more than the agreed-upon amount of $149 per month, and they haven't sent me an email confirming that they are processing my second medication shipment.I've sent more than four emails, their phones are disconnected, and while they were very attentive the first month, it's now impossible to get in touch with anyone. The chatbot says someone will contact me, but more than 48 hours have passed and no one has answered any of my questions. I haven't received my second order, and I was supposed to receive my fifth dose yesterday.
Response from ShedJan 8, 2026
Hi Karla! Due to the holidays our team is a bit backed up with customer support tickets. I can assure you we have many agents working as quickly as possible to address all members questions or concerns with their account. I am not able to see the email associated with your account on trust pilot so I am not able to reach out to you Directly but please be patient with us as we get to all members tickets and emails. We would like the opportunity to make this right and reach a resolution to your issue as soon as possible.




