Ian E.
Amber quickly solved my issue
Amber quickly solved my issue. There should be a way to reach live people like Amber more quickly. The AI agent is helpful but you should be able to get to a live person faster because when you actually need help (and not just information) you need a live person. Thank you Amber!
Response from ShedJun 4, 2026
Thank you for the thoughtful feedback. We’re glad Amber was able to step in and resolve your issue quickly. We also appreciate your comments about access to live support and will share that feedback with our team as we continue working to improve the member experience.




