OtterReviews of tryotter.com

Want all of your services like Uber, Grubhub and DoorDash to be integrated? Don't go here. This company was only good for screwing up our platforms, menus, hours of operation, prep times and more. We lost money and orders because of their terrible onboarding and integration. The other reviewers are correct. This product is not ready for big time and their customer service is a joke. Watch them respond to this review with "Our team is always available at hello @ tryotter.com or blah blah blah" but they aren't available, and when someone finally gets back to you, you will receive several messages from several people in different departments, totally disorganized and all blaming each other for whatever is going wrong. It's laughable and I feel like such a chump for giving them money. EDIT: The are better at responding to these online reviews. Tried calling the number and emailing support, only met with automated responses. Alex are you robot? Your response was great, maybe you can try emailing me directly to solve my frustrations.

Customer Service is terrible. I have sent numerous messages on how slow your service is to get anything done. You have started overcharging me again and can't seem to cancel my service that I requested a month ago.

Your support is awful . There is no accountability or hierarchy of escalation . A manager cannot be contacted nor the specialized team. It has been 9 days since escalation and no one has reached out or contacted me . Your support staff is not equipped to handle complicated issues and just give answers by rote . I have worked in global support for 10 years in a senior role and this is the worst experience I have had . I have been an otter customer for over 5 years but would not recommend it to anyone simply based on support ability .

When you think about technology being something that helps you get the job done, Otter is not a company that comes to mind! I don’t know if it’s growing pains, poor organization, or just bad business, but these guys make me regret the decision to use their platform on a daily basis. Not only is the software buggy as hell, the printers are always going down or losing connectivity. Support is nonexistent and the corporation wants to nickel and dime you to death to pay for reports and modules that they used to provide. We have to use Otter because they are tied to Future Foods, another weak company that doesn’t support its client base, but if I were you, I would find a more stable solution.

I have a few virtual brands and being able to see all my orders from one tablet has been really helpful.

Biggest mistake I ever made for my restaurants was working with this company. You have no control over your own menu, and the customer service is awful.

Unfortunately, this company does not provide technical support whatsoever. Most of the integrations they advertised simply not working. We got bad reviews on delivery platforms because their software will not update product availability or store hours as promised. Phone and chat technical support is not knowledgeable or helpful, and mostly has no idea how their platform works. Their regular reply is: “This is out of my scope and I will forward it to the appropriate team.” So far we never heard back from the “other teams”.

Otter has a great UI i love it