I purchased 2 units in January, for my husband and myself. Recently one stopped charging. I contacted the company and they immediately dispatched a new unit, no questions asked. Very impressed! Also, my dentist commented that my "pockets" are significantly improved from my last checkup 4 months ago. Even more impressed!
Response from HealRayMay 13, 2026
Hi Roseanna, Thank you so much for your feedback!
We’re glad our support team could assist you quickly and that you’re happy with the service. It’s even better to hear about the improvement in your gum health that’s exactly what we aim for.
JE
Jennifer
I ordered a Healray and had been using…
I ordered a Healray and had been using it for a couple of weeks when it needed charged again. I put it on charge and it didn't charge at all and started flashing red and green. I contacted Healray and they immediately agreed to send me a replacement. I am very excited to continue to use this product as I have receding and thin gums.
Response from HealRayMay 6, 2026
Hi Jennifer, Thanks so much for sharing.
We’re really sorry about the charging issue, but glad we could quickly send a replacement for you.
Excited for you to continue your Healray journey, consistent use can really help support healthier gums 😊
Let us know if you ever need anything!
TC
Teresa C.
Great Results after 4 days!
After just 4 days of using this, the bleeding has stopped and certain teeth are already feeling stronger! I am very pleased, I was skeptical at first, but definitely blown away now.
Response from HealRayMay 6, 2026
Hi Teresa,
Wow this is amazing to hear! 💙 We’re really glad that in just 4 days you’ve already noticed less bleeding and stronger teeth that’s a great sign that your gums are responding well to the therapy.
It’s completely normal to feel skeptical at first, so we’re even happier that the results have exceeded your expectations!
GM
Gina M.
I had bleeding gums and my gums just…
I had bleeding gums and my gums just felt inflamed. After some research I saw that red light therapy coul help.After a week using it morning and night I could tell a difference. I will continue to use this device.
Response from HealRayMay 6, 2026
Hi Gina,
Thank you so much for sharing your experience with us 💙
Red light therapy works at a cellular level to help reduce inflammation and support healthier gum tissue, so seeing early changes like less bleeding and improved comfort is a great sign. With continued use, many customers notice even more benefits over time.
AI
Aitor
Since adding this to my oral hygiene…
Since adding this to my oral hygiene routine my teeth have become stronger and my gums are growing back!! Some spots more than others, but it was expected with some areas having more damage from periodontitis. Some of my teeth used to move a little, now they dont. I can see and feel the difference after two months of use. I will continue using it, it’s working for me!!
Response from HealRayApr 16, 2026
Hi Aitor! Thank you so much for sharing this!
We’re really happy to hear you’re noticing such positive changes and feeling a difference after two months of use. Your consistency is great, and we truly appreciate your support. We’re here anytime you need us 💛
AL
Alena
Im not sure if I can use it because I…
Im not sure if I can use it because I have a crowns. It doesn't say anything about it.
Response from HealRayApr 16, 2026
Hi Alena, Thanks for your question—this is a good one.
In general, dental crowns are typically compatible with red light therapy devices like Healray. The light works on the gums and surrounding soft tissue, not the crown material itself, so it should not damage or affect your crowns.
That said, since your situation is specific, we recommend being a bit cautious at first:
-Start with shorter sessions to see how your gums feel
-Use it gently without pressing the device too firmly against the crown area
-Stop and consult your dentist if you notice any discomfort
KO
Karen O.
Good product, great customer service
I am happy with this devise. It is easy and feels great! When I had an issue with the gel pen, Jusmine took care of it completely and quickly. I am very impressed with this company and recommend.
Response from HealRayApr 16, 2026
Hi Karen, Thank you so much for your lovely feedback! We’re really happy to hear that you’re enjoying the device and that it feels easy and comfortable to use.
We appreciate your trust and recommendation, and we’re always here if you need anything 💛
LW
Lisa W.
I have just purchased this for $139.97…
I have just purchased this for $139.97 Australian dollars, next minute I am being charged $170.23 Australian dollars (a separate transaction) for a six pack of gel, I have immediately phoned Paypal and they have issued a dispute, the lady at Paypal even said the gel has cost more than the device. The company has 10 days to reply to Paypal the lady said, I would never have paid $170.23 for a six pack of gel, I actually do not think anyone on the planet would. We will see what happens, let us hope the device works!!
Response from HealRayApr 10, 2026
Hi Lisa,
Thank you for bringing this up, and we’re sorry for the confusion.
To clarify, the six-pack Gum Care Gel is priced at $119.82 USD. Since your payment was made in Australian dollars, the final amount you see depends on PayPal’s exchange rate at the time of the transaction, which can differ from standard market rates. In some cases, PayPal may also include conversion or processing fees, which can increase the total amount reflected in AUD.
Based on recent exchange rates, $119.82 USD can convert to approximately $170–$190 AUD, so the amount charged falls within the expected converted range.
However, we understand this may not have been clearly communicated during checkout, and we sincerely apologize for any confusion this has caused.
We understand this wasn’t clearly communicated and apologize for the concern. We’ll also respond to your PayPal dispute to help resolve this as quickly as possible.
Please feel free to reach out if you have any questions—we’re here to help.
-Jusmine
