CtoS
FUM refuses to refund my order…
FUM refuses to refund my order because it's processing (A common predatory tactic in hopes the customer won't return to sender or ship the order back out of their own pocket so they (FUM) can keep the money) Note: The order hasn't been shipped, today is Sunday (So they can't ship) and it has been late Friday since an order was placed, so they have no reason to refuse this request. I'd advise others to avoid this business and look for others that provide more ethical and customer friendly policies. Also note: You can report them to Shop/Shopify and any payment processors you might have used to bring the issue to light. Edit: They finally refunded after enough pressure.
Response from FÜMAug 12, 2025
We’re sorry to hear you felt your experience with us wasn’t positive. We understand how frustrating it can be to want to cancel an order quickly. Our system begins processing orders soon after they’re placed so they can ship as fast as possible, and once processing begins, we’re often unable to cancel in time. That said, we absolutely don’t use this as a “tactic” and our goal is always to make things as smooth as possible. We’re glad to hear you ultimately received your refund, and we appreciate you letting us know about your concerns. We’ll be reviewing our communication and processing steps to make them clearer for customers moving forward. If you have any other feedback or unresolved issues, please don’t hesitate to reach out to us directly at [email protected].



