EdenReviews of tryeden.com

Response from EdenJun 18, 2026

Hi there, Thank you for taking the time to share your feedback. We're sorry to hear that your experience has been frustrating. We understand how important clear communication and an efficient process are, and we regret that the experience felt slow and more complicated than it should have been. We also appreciate your feedback regarding the cost of titration and the lack of a micro-dose program. Input like yours is valuable and helps us better understand what members are looking for as we continue to evaluate and improve our services. Thank you for sharing your honest experience. We truly appreciate your feedback and will ensure your comments are shared with the appropriate teams. Susie from Eden 💚

Response from EdenJun 24, 2026

Hi there, Thank you so much for your kind feedback! We’re delighted to hear Danifer was super helpful and responded so quickly to your request. Providing prompt, attentive support is what we strive for, and we’re so glad she was able to assist you when you needed help. We truly appreciate you taking the time to share your experience and will be sure to pass your kind words along to Danifer. Thank you for being part of Eden! Susie from Eden 💚

Response from EdenJun 18, 2026

Hi there, Thank you for taking the time to share your experience. We’re glad Joanne was able to answer your questions and resolve the issue, but we’re sorry to hear the overall experience left you feeling confused and frustrated. We understand how unclear it can be when credits and refunds are explained in a way that doesn’t make sense, especially when all you wanted was a straightforward refund and confirmation that you would no longer receive communications. We also appreciate you pointing out the confusion between the websites and communications, which made it difficult to determine which account or platform you were interacting with. Additionally, we understand your frustration regarding the questionnaire requirement. Receiving messaging that indicates a questionnaire is required to continue treatment, only to later be told it was not necessary, can understandably create confusion and concern about your medication and account status. Your feedback highlights the importance of clear communication and consistent guidance, and we sincerely regret that your experience did not meet those expectations. We appreciate you bringing these concerns to our attention and will ensure your feedback is shared with the appropriate teams for review. Susie from Eden 💚

Response from EdenJun 24, 2026

Hi there, Thank you so much for your kind feedback! We’re delighted to hear you found the process easy and appreciated the follow-up communication when questions arose. Providing a smooth experience and keeping our members informed every step of the way is what we strive for. We truly appreciate you taking the time to share your experience. Thank you for being part of Eden! Susie from Eden 💚

Response from EdenJun 17, 2026

Hi there, Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration and disappointment you encountered regarding your medication, communication with our team, and the resolution process. We understand how concerning it can be to receive a medication that appears different from what you expected, and we recognize the importance of receiving timely answers and consistent follow-up when questions arise. We also understand how frustrating it is to feel that your concerns were not adequately addressed. Your feedback is important to us, and we sincerely regret that your experience did not meet the level of care and service we strive to provide. We appreciate you sharing these concerns and will ensure your comments are reviewed by the appropriate teams as we continue working to improve our member experience. Susie from Eden 💚

Response from EdenJun 24, 2026

Hi there, Thank you so much for taking the time to share your experience! We’re thrilled to hear that Kelsey provided such exceptional support throughout the process. Keeping our members informed and supported every step of the way is incredibly important to us, and it’s wonderful to know that Kelsey’s responsiveness, professionalism, and proactive communication helped make your experience smooth and stress-free. Taking the time to answer questions thoroughly and provide consistent updates is exactly the level of care we strive to deliver. We truly appreciate your kind words and will be sure to pass your feedback along to Kelsey. Thank you for recognizing her dedication and for being part of Eden! Susie from Eden 💚

Response from EdenJun 24, 2026

Hi there, Thank you so much for your wonderful feedback! We’re thrilled to hear Joanne was able to help reactivate your account and get your next order processed in less than 10 minutes. Providing quick, efficient, and friendly support is what we strive for, and we’re so glad she made the process easy and stress-free for you. We truly appreciate you taking the time to share your experience and will be sure to pass your kind words along to Joanne. Thank you for recognizing her outstanding customer service! Susie from Eden 💚

Response from EdenJun 17, 2026

Hi there, Thank you so much for your kind feedback! We’re delighted to hear Erin was able to assist you and take care of your request with ease. Providing prompt, helpful support is what we strive for, and we’re so glad she made your experience a positive one. It’s also wonderful to hear that you’ve had great success with the program. Thank you for trusting Eden with your journey and for recommending us to others. We truly appreciate you taking the time to share your experience and will be sure to pass your kind words along to Erin! Susie from Eden 💚