EdenReviews of tryeden.com

Response from EdenAug 1, 2026

Hi there, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience. We understand how frustrating it is to believe your account was not paused after you requested it and to then be charged for a treatment you no longer wanted. We recognize how disappointing this situation has been, and we're sorry it led you to cancel your account. Your feedback is important to us, and we'll be sure to share it with our team as we continue working to improve our processes and overall member experience. Thank you for your honest feedback, and we wish you all the best moving forward. Susie from Eden 💚

Response from EdenAug 11, 2026

Hi there, Thank you so much for your kind review! We're delighted to hear you received great service from Ann. We truly appreciate you taking the time to recognize her, and we'll be sure to share your wonderful feedback with her. We're so glad Ann helped make your experience with Eden a positive one! Thank you for being part of Eden! Susie from Eden 💚

Response from EdenAug 11, 2026

Hi there, Thank you so much for your kind review! We're happy to hear Ann was able to help you today and make your experience a positive one. We truly appreciate you taking the time to recognize her support, and we'll be sure to share your feedback with Ann. Thank you for being part of Eden! Susie from Eden 💚

Response from EdenAug 11, 2026

Hi there, Thank you so much for your wonderful 5-star review! We're delighted to hear Gilbert A. provided such professional, kind, and helpful service while assisting with your cancellation request. While we're sorry to see you go, we're glad Gilbert made the process smooth and treated you with the care and respect you deserved. Calling him a stellar customer service agent is an incredible compliment, and we'll be sure to share your kind words with him. Thank you for taking the time to recognize Gilbert, and we wish you all the best! Susie from Eden 💚

Response from EdenAug 11, 2026

Hi there, Thank you so much for your kind review! We're delighted to hear Ann was extremely prompt and helpful in assisting you. Providing quick, attentive, and reliable support is what we strive for, and we're so glad Ann made your experience a positive one. We'll be sure to share your wonderful feedback with her! Thank you for recognizing Ann and for being part of Eden! Susie from Eden 💚

Response from EdenAug 3, 2026

Hi there, Thank you for taking the time to share your experience. We're glad to hear Melanie was helpful and took the time to answer your questions. That said, we're sorry to hear about the confusion surrounding your cancellation and the unexpected charge. We understand how frustrating it is to believe your subscription had been canceled, only to find out months later that it was still active and that a refund was no longer an option. Congratulations on being just 10 pounds away from your goal weight—that's a wonderful accomplishment! We're honored to have been part of your journey and appreciate you trusting Eden along the way. We'll be sure to share both your kind words for Melanie and your feedback regarding the cancellation experience with our team. Thank you for being part of Eden, and we wish you continued success in reaching your goal! Susie from Eden 💚

Response from EdenAug 11, 2026

Hi there, Thank you so much for your wonderful review! We're thrilled to hear Lupe provided everything you needed from a customer service representative. It's great to know she was informative, knowledgeable, patient, and prompt while guiding you through the process in a way that was easy to understand. That's exactly the kind of thoughtful and supportive experience we strive to provide. We'll be sure to share your kind words with Lupe. Thank you for recognizing her exceptional customer service! Thank you for being part of Eden! Susie from Eden 💚

Response from EdenAug 11, 2026

Hi there, Thank you so much for your kind review! We're delighted to hear Joanne was such a big help and responded to you in a timely manner. It's wonderful to know she was able to get your issue resolved and make your experience a positive one. Providing prompt, helpful, and reliable support is what we strive for every day. We'll be sure to share your kind words with Joanne. Thank you for recognizing her excellent customer service! Thank you for being part of Eden! Susie from Eden 💚