Hazel T.
POOR customer service
At best, their customer service is a 1. The only reason I gave them a 2 is the Terzepatide has been working for me. The last shipment arrived and them 1 week later they sent a notice that my shipment was on its way. Ive been trying to reach them now for a week to get an early shipment due to vacation and their customer service sucks. I filled out all of my questionnaire for the month and the Doctor has not turned in my Prescription to the compound pharmacy. No-one will return a phone call or give me a response to solve the issue. They must be overwhelmed to the point they can't service their customers properly.
Response from EdenJul 4, 2024
Hi Hazel, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you've encountered with our customer service. We are pleased to hear that the program has been working well for you, but we deeply regret the issues you've faced with your shipment and communication with our team. This is not the level of service we strive to provide, and we are committed to resolving this for you promptly. We have requested more information to ensure you receive the assistance you need if you have not already been taken care of. We are taking immediate steps to address these service gaps and improve our response times. Thank you for your patience and for giving us the opportunity to make things right. Best regards, Trinity




