Kimberlee Ward C.
Not full monthly dosing, and lacks any customer support
The application to the program was quick and easy. However, the first month, the dose is supposed to be 10 units per week. I was sent 20 syringes with 1-2 units each…so I had to inject myself 5-10 times to get 1 dose. The second month, I was sent a vial for 20 units per week. The supply I was given only lasted 2 weeks; the 3rd month, the same. When I inquired as to why, first of all, I was given 1 unit syringes the first month, and 2nd, why I was not given full monthly doses, I received an email telling me to refer to the dosing guidelines on the site. I replied back that my question was not about dosing, but why I wasn’t receiving a full monthly dose. The reply was telling me what the monthly dosing was. However, the wasn’t my question. I emailed a 3rd time asking why my issue wasn’t being addressed, and why I kept receiving “canned text”. The response I received asked me how I was using the supply I was given, and that they don’t use AI (canned text and AI are not the same). At that point, I felt no need to respond, as I didn’t feel they were at all concerned about MY concerns, but rather how THEY were being perceived.
Response from EdenJul 4, 2024
Hi Kimberlee, We are sorry you felt unheard. We strive to ensure everyone is satisfied and we appreciate your feedback as it helps us identify areas for improvement. Thank you for bringing this to our attention. Best regards, Rajah




