Tim
Stay away
Stay away, first shipment came through with no problems. I have been waiting on the second script refill for over a month. I call frequently and use their chat to get to the bottom of the issue. All they can say is that there was a glitch in the system and they will get back to me ASAP once it is fixed. I am told that I will be contacted back within a few hours once the problem is fixed and they just decide to ghost me. Then I call back and start the process all over again. Have contacted my bank to start process of getting my money back. Wish I could give it zero stars. My script wasn’t for GLP-1’s though. Maybe that process is better. I dont see how, but since that is possibly a larger $$ maker for them maybe they have their act together on that side.
Response from EdenApr 3, 2025
Hi Tim, We’re truly sorry to hear about your experience, and we completely understand your frustration. Waiting over a month for a refill, especially after repeated attempts to get answers, is unacceptable—and you absolutely deserve better communication and follow-through from us. The “glitch” you were told about should never have led to being left without support or resolution. We take full responsibility for the breakdown in service and are escalating this immediately to make sure your case is properly reviewed and resolved. While GLP-1 medications are a larger part of our offerings, every member and every prescription matters equally to us—and we clearly fell short in your case. If you’re open to it, please send your order or ticket number to [support email], and we will personally ensure that someone reaches out to you with a solution. We’re very sorry for the inconvenience, and we appreciate you sharing this—it helps us do better. Sincerely, Susie