Sunny R.
Deceptive Service and Unacceptable…
Deceptive Service and Unacceptable Delays Eden has failed to deliver my prescription for Tirzepatide after I prepaid for a 3-month supply. Their customer service repeatedly lies to me, providing false information every time I contact them. After months of delays, they’ve now removed any projected delivery date and told me they don’t know when it will arrive. They also refuse to refund my money. I’ve missed critical doses, which has impacted my health, including two ER visits. This has been an incredibly frustrating and deceptive experience. I would never trust them again.
Response from EdenApr 7, 2025
Hi Sunny, We're truly sorry to hear about your experience and the distress this has caused you. This is not the level of service we aim to provide, especially when it comes to something as important as your health. We understand your frustration regarding the delays and communication issues, and we sincerely apologize for any misinformation you may have received. Your feedback is being taken seriously and has been escalated to our leadership and pharmacy teams for immediate review. While we cannot discuss personal details publicly, we’d like the opportunity to make things right. Please reach out to us directly at [email protected], referencing your order number, so we can look into your case more thoroughly and work toward a resolution. Your trust is important to us, and we’re committed to improving both our service and communication. Sincerely,