EdenReviews of tryeden.com

Response from EdenApr 2, 2025

Hi Kiana, We’re so happy to hear your experience has been great so far—and that your medication arrived on time! 💚 Thank you for the kind words about our customer service; it truly means a lot to our team. You're right on track—those early weeks are all about helping your body adjust comfortably. As your dosage increases, we’re hopeful you’ll start seeing the changes you’re looking for. We're here to support you every step of the way, so don’t hesitate to reach out if you have any questions or need guidance along the journey. Cheering you on! Susie

Response from EdenApr 2, 2025

Hi!! We’re truly sorry to hear that you feel this way, and we take your concerns seriously. At Eden, patient safety and trust are our top priorities. We work closely with licensed pharmacies that are regulated and regularly reviewed to ensure they meet strict standards for safety, quality, and compliance. We’re also very sorry if you experienced any delay in receiving a response—this is not the experience we want for any of our members. Please know that we would never ignore a request for a cancellation or refund, and we’d like the opportunity to look into this and make things right.. We’re here to help and would appreciate the chance to resolve this for you. Sincerely, Susie

Response from EdenApr 2, 2025

Hi Valorie, Thank you for sharing where you're at in your journey—we really appreciate your honesty. It's completely normal to feel a bit uncertain at this stage, especially when adjusting your dosage. Our clinical team is here to support you every step of the way, and we’ll do everything we can to ensure the transition is as smooth and comfortable as possible. If you experience any side effects or have concerns along the way, please don’t hesitate to reach out. We’re here to listen, help, and adjust your plan as needed to make sure it’s working for you. Wishing you the best as you move into month two—we’re cheering you on! 💚 Warmly, Susie

Response from EdenApr 2, 2025

Hi Thomas, Thank you so much for your honest and thoughtful feedback—we truly appreciate you taking the time to share your experience. We’re incredibly grateful for your kind words about our customer service team. It means a lot to know that our support left such a positive impression. 💚 That said, we also hear your frustration loud and clear regarding the website and communication platform. Your experience navigating our online portal should match the quality of both our product and our service—and we clearly have room to grow there. Please know that your feedback is being shared directly with our product and tech teams as we continue working toward a smoother, more user-friendly experience. We’re grateful to have you as part of the Eden community, and we’re committed to making things better. If there’s anything else you'd like to share or if you run into any issues moving forward, we're always here to help. Warmly, Susie

Response from EdenMar 27, 2025

Hi Lori, Thank you for your kind words! 😊 We’re so happy to hear that Mahala S. took the time to answer your questions with patience and care. Making sure our members feel valued and supported is our top priority, and we’re glad you had such a positive experience. If you ever need anything else, we’re always here to help! 💙✨ Best, Susie