Nope.
There are better companies out there to partner with
I’m already a week into my experience with Eden and while the Dr. reviewed and approved my order a week ago (and the $ has been taken from my account) I have heard NOTHING since the day after the Dr. approved the order only to say “they were still working on it”. I went to this company with little research on the competition because my Dr. recommended it. At this point I would like to cancel the order which I am actually on the phone to do so but have been placed on hold where I have been for the past 45 minutes. This is NOT the company I want to partner with during the course of my weight loss over the next 2 months. Definitely would NOT RECOMMEND. The fact is; there are better companies out there. Use a company where you’ll get decent customer service.
Response from EdenJul 15, 2025
Hi There, I am truly sorry to hear about your experience so far. Waiting a full week after approval with no clear updates, especially after payment has already been processed, is understandably frustrating. This is not the level of service we aim to provide, and I can completely see why you would feel disappointed. I know your time is valuable, and sitting on hold for 45 minutes is not acceptable. We never want our members to feel stuck or unsure about where their order stands, especially at the start of a journey as important as this one. If you are still waiting for help or would prefer direct support, please reach out to me personally at [email protected]. I will make it my priority to review your account and make sure you are fully supported, whether that means resolving your order or processing your cancellation request quickly. Thank you for taking the time to share your experience. We are listening and working hard to improve. Warmly, Susie