Lori H.
terrible customer service
The first shipment came no problem. But after that it has been a nightmare. I have spent hours on the phone, writing emails, talking through the chat etc. They give me one excuse after the other why my medication has been delayed. Then they say it has been escalated and nothing happens. I constantly run out and have no refills. Customer service is a joke. My latest was put through on July 3, it is now July 14 and it is still sitting in the consultation mode with nothing forwarded to the pharmacy and no date to when I will receive it....Try another company if you dont want to be frustrated every month.
Response from EdenJul 28, 2025
Hi Lori, I am so sorry for the continued frustration you have experienced. It is unacceptable to be left waiting, especially when it involves your medication and health. You should never have to spend hours following up just to be met with delays, empty promises, and no clear resolution. I want to personally review your account, check the status of your July 3 order, and make sure it gets moved out of consultation mode and into fulfillment right away. You should not be running out of medication or left wondering what is happening next. Please email me directly at [email protected] with your full name and any details you can provide. I will take ownership of this and do everything I can to make it right. Thank you, Susie