EdenReviews of tryeden.com

This is my second review. Been way over a month and still no medication. I I have tried to call the number for customer service, and stay on hold for over an hour. I never get anyone. I do the online chat thing and get no help. I have basically been robbed. I have asked for a refund online and nothing. This is the most pathetic company I have ever dealt with. I guess I am just going to be a victim of another online scam. Do not use this company.

I signed up for a quarterly plan that consists in 5 refills of Sermorelin. By my last one of 5 paid refills,they did not shipped because I’ve made it clear that I would not want to pay for any other refills, only the ones that I’ve already paid. By the end the support told me that they would not send it , unless I paid for another quarterly plan.

I am so confused. A year ago when I began treatment, Eden was responsive and efficient. Now, I've been waiting 15 business days for a shipment (though the charge went through no problem) and the lack of response via chat, email and phone (it's been over a week I've been trying to make contact) is now making me contact my bank and declare fraud. Thought I had found a good company finally but I guess not. Update as of 8/30: email provided via this review response is nonresponsive as well and product has still not shipped

I have used other GLP-1 and Trizepetide Companies and not had great luck. I feel like some of the product is not as good. I took my first shot 4 Days ago and I don't if it's the B12, but my energy is up. I hope this time I can take off the weight.

I felt listened to, and most of my issues were fixed.

Susie, I did send information to your email a week ago and I never received a response back. I will resend, but this is getting old on always getting my injections late. Friday will be two weeks from my last injections and I haven't received any responses except reps apologizing and giving me empty promises, yet I still dont' have my injections. I don’t usually leave reviews, but this is now my third time doing so—and unfortunately, nothing has improved. I was told over a week ago that a representative would look into my order. Seven days later, I’ve received no follow-up, no resolution, and no accountability. Just the same recycled message: “We’re actively working on it,” “We’re in close contact with the pharmacy,” “Your order is a priority.” If that were true, I wouldn’t still be waiting in silence. This experience has been exhausting. The lack of transparency, the absence of real action, and the failure to follow through are unacceptable. I’ve asked for a credit to reflect the inconvenience, but even that request has gone ignored. If you’re considering using this service, think twice. I’ve given them multiple chances, and each time has been a letdown.

I was excited to try Eden because they had great reviews. However, I wanted to be on a tirzepatide not a semaglutide and I was too far in the process to stop it. I contacted the customer service and Tomeka gladly cancelled my order and the hold on my card. While I didn’t fully make a purchase, the customer service was great.

Zero customer service, no one responds in the chat portal once they take your payment. Have yet to receive my second shipment after paying a year in advance and cannot get any sort of definitive help or timeline. Extremely disappointed.