Jeff R.
They used to be great
They used to be great, but my last three orders have been a disaster. Usually customer service is quick to respond, but this time it took over a week for them to give a canned answer and close the chat without solving the issue. Pay very close attention - they constantly use new pharmacists to fulfill the order which results in highly varying degrees of the medicine. In several instances, they showed up warm and makes me sick. Very frustrating.
Response from EdenSep 24, 2025
Hi Jeff, Thank you for sharing your experience. I’m truly sorry to hear that while things started out great for you, your last few orders have been so frustrating. Waiting over a week for a response, only to feel like you received a canned answer with no resolution, is not the level of care we want to provide. I also understand how upsetting it must be to experience inconsistency with pharmacies and even to receive medication that arrived warm and made you feel sick—that is deeply concerning and absolutely not the experience we want for our members. We take this feedback very seriously and want to help make this right for you. Please reach out directly to Susie from our Care Team at [email protected] so we can review your account in detail and ensure your concerns are fully addressed. We’re grateful for your honesty and for giving us the chance to improve. I hope we can restore your trust and provide you with the reliable care you deserve. Warmly, Kelley Eden Care Team