EdenReviews of tryeden.com

Response from EdenOct 13, 2025

Hi Jennifer, We’re truly sorry for the experience you’ve had. No one should have to wait this long for medication, and we completely understand your frustration — especially after being charged and then receiving delays without clear answers. This is not the standard of care we hold ourselves to, and it’s clear we’ve let you down. While delays can occasionally occur due to pharmacy processing or shipping, that’s no excuse for poor communication or a lack of transparency. I’d like to make this right. Please reach out to me directly at [email protected] with your full name and order number so I can personally escalate your case and ensure either delivery or a refund — whichever you prefer. We appreciate you bringing this to our attention, and we’re committed to doing better. Sincerely Susie

Response from EdenNov 4, 2025

Hi Allison 😊 Thank you so much for sharing your detailed experience. We’re so happy to hear that everything went smoothly from your order and delivery to your first injection, and that you’ve been feeling such positive results already. It’s wonderful to know Kelsey was able to provide prompt and reassuring support and that you felt cared for throughout the process. We truly appreciate your honesty and the trust you’ve placed in us. Hearing that your experience has been seamless and supportive means a lot to our whole team. We’re so glad to have you as part of the Eden community 💚 Susie Eden Care Team

Response from EdenNov 4, 2025

Hi Carol 😊 Thank you for sharing your experience. We’re so glad to hear that Alden was able to resolve your issue quickly and provide professional support. He’ll be happy to know his help made a difference. We appreciate you being part of the Eden community 💚 Susie Eden Care Team

Response from EdenNov 4, 2025

Hi there 😊 Thank you for sharing your experience. We’re so glad to hear that Lupe was able to help you quickly and with such care. She truly values supporting our members and will be so happy to know her attentiveness made a difference. We appreciate you being part of the Eden community 💚 Susie Eden Care Team

Response from EdenNov 4, 2025

Hi Cait 😊 Thank you for sharing your experience. We’re so glad to hear that Logan was patient and able to help you resolve your concerns. He truly cares about our members and will be happy to know his support made a difference. We appreciate you being part of the Eden community 💚 Susie Eden Care Team

Response from EdenOct 13, 2025

Hi Amanda, We take concerns like this very seriously. We want to reassure you that all compounded medications offered through Eden are prepared by licensed, state-regulated compounding pharmacies using the same active ingredients as commercially available medications. We do not use semaglutide salts or any non-therapeutic substitutes — only semaglutide base, the same ingredient found in Ozempic and Wegovy. That said, we understand that individual responses to medication can vary. Factors like dosing, formulation type (compounded vs. commercial), and prior titration schedule can all impact how your body reacts. If you feel that your medication did not work as expected, we would be more than happy to review your order and work with your provider to ensure you’re on the correct treatment and dosage. Please contact me directly at [email protected] so we can look into this right away and help make it right. We value your trust and want to ensure you feel confident in the care you receive from us. Sincerely Susie

Response from EdenNov 4, 2025

Hi Celena 😊 Thank you for sharing your experience. We’re so happy to hear that Destiny responded quickly and was able to resolve your concern right away. She truly cares about helping our members and will be glad to know her support made a difference. We appreciate you being part of the Eden community 💚 Susie Eden Care Team

Response from EdenNov 4, 2025

Hi Barb 😊 Thank you for sharing your story. We’re so happy to hear that you’ve had such a positive experience and that our team has been responsive and helpful along the way. It means so much to know Eden has made your journey easier and more hopeful. We’re grateful to have you as part of the Eden community 💚 Susie Eden Care Team