Faith P.
Semaglutide works, support has been continually difficult
I’ve been using Try Eden for a few months now and have had an iffy experience. The B12 semaglutide has been great, but each month I have had to call support numerous times to make sure it’s the correct dosage and that my order is on track. This month, I was charged on the 1st— it’s now the 28th and I haven’t received it. After several calls and emails to support, they then told me my doctor needed more info, and it was then too late to continue on my same dosage because they took too long and now I have to start over. It’s been incredibly frustrating. There’s been no refund or compensation for it. I have lots weeks of progress, had major body shifts from mood swings to quick weight gain. Honestly considering changing to a different, more reliable company. Also p.s. - Susie from Eden, I sent you two emails since you told me to reach out. Would appreciate a response.
Response from EdenJun 2, 2026
Hi there, Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration and confusion you've experienced. We understand how concerning it must have been to have your prescription interrupted without notice, especially when you then had to spend additional time reaching out to understand what happened. We also understand how alarming it is to log into your account and find that your treatment history, conversations, account details, and remaining credit no longer appear visible. After investing time and trust in your care, seeing your information seemingly disappear would be upsetting for anyone. We sincerely apologize for the confusion, lack of communication, and stress this situation has caused. Your feedback regarding account access, prescription continuity, and communication is important, and we appreciate you bringing these concerns to our attention. We understand why this experience has left you feeling frustrated and disappointed. Please feel free to reach out to me directly at [[email protected]](mailto:[email protected]) so I can review your account and help investigate what happened. Susie from Eden 💚