EdenReviews of tryeden.com

Response from EdenJun 10, 2026

Hi there, Thank you so much for your feedback! We’re thrilled to hear Jules was able to quickly resolve your shipping issue and provide the assistance you needed. It’s wonderful to know that what had been a frustrating experience was turned around in just a few minutes with her help. We also appreciate your honest feedback regarding the chatbot experience. We understand how frustrating it can be when you're looking for a straightforward solution and aren't able to get the help you need right away. Your comments are valuable as we continue working to improve our support experience. Thank you for taking the time to recognize Jules for her excellent service. We’ll be sure to pass your kind words along to her! Susie from Eden 💚

Response from EdenJun 2, 2026

Hi there, Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you’ve encountered, especially after making repeated efforts to resolve your concerns. We understand how disappointing it must have been to schedule a one-month follow-up and not receive the support you were expecting. We also understand your frustration regarding the repeated issues with your medication preferences. Having a requested change appear to be corrected and then seeing conflicting information on a future prescription is understandably concerning, especially when you're then directed between different support channels without receiving a clear resolution. We sincerely apologize for the communication gaps, confusion, and inconvenience you've experienced. Feedback like yours is important because it highlights opportunities to improve continuity, communication, and the overall member experience. Thank you for sharing your concerns with us. Please feel free to reach out to me directly at [[email protected]]so I can review your account and help get this resolved. Susie from Eden 💚

Response from EdenJun 10, 2026

Hi there, Thank you so much for your wonderful feedback! We’re thrilled to hear you’ve had such a positive experience with Eden. It’s great to know that the communication from both our support and clinical teams has been helpful and consistent throughout your journey. We’re also glad our pricing structure has been beneficial for you. Providing transparent pricing and ensuring members can continue their treatment without worrying about dose-based price increases is something we know many members appreciate. Thank you for taking the time to share your experience and for being part of Eden. We truly appreciate your support! Susie from Eden 💚

Response from EdenJun 10, 2026

Hi there, Thank you so much for taking the time to share this wonderful feedback! We’re thrilled to hear that Xyryl Jade Remollo provided such an exceptional experience. It’s fantastic to know that he was patient, took the time to answer your questions, helped clarify important information, and even assisted you with your intake form. Providing knowledgeable, compassionate support is what we strive for, and we're delighted that Xyryl made such a positive impact on your experience. Your kind words mean a great deal, and we’ll be sure to share them with Xyryl. Team members like him truly make a difference, and we appreciate you recognizing his dedication to caring for Eden’s members. Thank you again for your thoughtful feedback and for being part of Eden! Susie from Eden 💚

Response from EdenJun 10, 2026

Hi there, Thank you so much for your kind feedback! We’re glad to hear Melanie was able to work through your issue and help reach a fair resolution. It’s wonderful to know that her kindness, patience, and dedication made a positive impact on your experience. We truly appreciate you recognizing the effort she put into assisting you, and we’ll be sure to pass your kind words along to her. Thank you for taking the time to share your experience! Susie from Eden 💚

Response from EdenJun 10, 2026

Hi there, Thank you so much for your feedback! We’re glad to hear Melanie was able to help and provide the answers you needed quickly. Providing prompt and helpful support is what we strive for, and we’re thrilled she made your experience a positive one. We truly appreciate you taking the time to share your experience and will be sure to pass your kind words along to Melanie! Susie from Eden 💚

Response from EdenJun 9, 2026

Hi there, Thank you so much for your kind feedback! We’re thrilled to hear Melanie was able to resolve your issue quickly and effectively. It’s wonderful to know that her prompt responses and kindness helped make your experience a positive one. We truly appreciate you taking the time to share your experience and will be sure to pass your kind words along to Melanie. Thank you for being part of Eden! Susie from Eden 💚

Response from EdenJun 9, 2026

Hi there, Thank you so much for your kind feedback! We’re so glad Melanie was able to assist you quickly and make sure all of your needs were taken care of. Taking the time to confirm everything is resolved and that no additional help is needed is an important part of providing great service. We truly appreciate you taking the time to share your experience and will be sure to pass your kind words along to Melanie! Susie from Eden 💚