EdenReviews of tryeden.com

Response from EdenJun 2, 2026

Hi there, Thank you for taking the time to share your experience. We’re sorry to hear that since the transition from Contigo to Eden, you’ve experienced longer prescription wait times and fewer notifications about when your prescription is ready. We understand how important clear timing and communication are so you can plan your orders appropriately. We’re also sorry to hear the response you received felt dismissive. That is not the level of care or support we want our members to experience. Your feedback regarding prescription timing, refill notifications, and communication is important, and we truly appreciate you bringing this to our attention. Susie from Eden 💚

Response from EdenJun 8, 2026

Hi there, Thank you so much for your kind feedback! We’re thrilled to hear Xyryl provided such patient and outstanding support. Taking the time to listen, help, and ensure our members feel supported is what we strive for, and we’re so glad Xyryl made your experience a positive one. We truly appreciate you taking the time to share your experience and will be sure to pass your kind words along to Xyryl! Susie from Eden 💚

Response from EdenJun 8, 2026

Hi there! Happy to help with this. At this time, there isn’t a way to automatically add a holiday route schedule message to all invoices at once. The current workaround is to add the message manually to each invoice while it’s still in Draft status. You can do this by opening the invoice, selecting **Edit Details**, and adding your holiday schedule information in the **Memo** field. I know that’s not quite as convenient as a bulk update option, but that would be the best way to include the message for now. Please let me know if you have any questions! Susie from Eden 💚

Response from EdenJun 4, 2026

Hi there, Thank you so much for your kind feedback! We’re so glad Melanie was able to help with your order and provide quick, helpful support. We truly appreciate you taking the time to share your experience and will be sure to pass your kind words along to her! Susie from Eden 💚

Response from EdenJun 4, 2026

Hi there, Thank you so much for your kind feedback! We’re so glad Melanie was able to assist with updating your shipment address and provide prompt support when you reached out. It’s wonderful to hear she responded quickly and helped make the process easy for you. We truly appreciate you taking the time to share your experience and will be sure to pass your kind words along to Melanie! Susie from Eden 💚

Response from EdenJun 4, 2026

Hi there, Thank you so much for your kind feedback! We’re so glad Melanie was able to resolve your issue quickly and make the process smooth and stress-free. It’s wonderful to hear that she was not only efficient but also kind and caring throughout your interaction. We truly appreciate you taking the time to share your experience and will be sure to pass your kind words along to Melanie. Thank you for choosing Eden! Susie from Eden 💚

Response from EdenJun 4, 2026

Hi there, Thank you so much for your thoughtful feedback and kind words about Joanne! We’re thrilled to hear she has been able to help you on multiple occasions and consistently provide great support. We’ll be sure to share your recognition with her—she’ll be delighted to hear it. While we’re sorry to see you go, we completely understand your decision. We truly appreciate you sharing that your cancellation was due to financial considerations rather than dissatisfaction with Eden. It means a great deal to hear that you’ve been pleased with your experience and would recommend us to others. Thank you for allowing us to be part of your journey. We wish you all the best, and should circumstances change in the future, we’d be happy to welcome you back. Susie from Eden 💚

Response from EdenJun 4, 2026

Hi there, Thank you so much for your kind feedback! We’re so glad Gilbert A was able to provide helpful support and make your experience a positive one. We truly appreciate you taking the time to share your experience and will be sure to pass your kind words along to him! Susie from Eden 💚