TruvagaReviews of truvaga.com

I bought a Truvaga 350 direct from truvaga.com in April 2024 (Order #23725, $291.30). I used it exactly as instructed for over two years and it genuinely helped me. Recently it stopped completing sessions — it powers on, but the battery can't hold enough charge to finish one. The screen still shows 32 sessions remaining, so I paid for sessions I never got to use. I filed a formal complaint. At their request I filmed the failure and sent the video. Their own QA team confirmed the battery won't hold a charge. Their answer: denied. They pointed to a 1.5-year battery service life in the manual and called the decision final — even after I escalated to a supervisor. All they offered was a 15% discount code toward buying another device. Buyers should know: the session counter on the screen means nothing once the battery dies, and when that happens you're on your own — even with unused sessions you paid for. For a $300 device I relied on for my health, I expected the company to stand behind it. They didn't.

I’ve had the Truvaga plus for under 2 years and it has stopped working. I talked to customer service and they told me that I would have to purchase a new one and that the battery is shot and there’s nothing to be done about it. You can’t replace the battery. I don’t think I would have purchased it if I knew it wasn’t going to last even 2 years!

I was skeptical at first, did not notice much of a difference the first few times I used it - but after a week or so my sleep and mood started to get better. Now I use my Truvaga all the time. I have an iPhone and haven't noticed any of the issues some other people have mentioned.

I love my Truvaga! I’ve been using it for just about 2 years and it really helps my sleep and brain fog. The new app update has been a huge win for me! I can now do sessions back to back without having to restart it in the app. The favorites feature has also been the best addition. You can now connect quickly based on your preferred intensity level. I am so happy with the improvements!

To be honest at first I did not think anything was happening. Then one day a friend told me that I was a lot more relaxed and happy. I then noticed that I was sleeping better and could carry on a conversation without forgetting the words I wanted to say. That is so embarrassing. I am 79 years old and I feel better than I have felt in a long time. I only used customer service once but they were very helpful and answered my questions. Truvaga is so easy to use. Two minutes twice a day is all it takes.

I’ve genuinely been very impressed with my truvaga. I was a little skeptical at first but my doctor recommended it to me for calming my nerves. I’m one of those people that is always going 110% and always stressed. It’s been very helpful so far and I can feel it helping, during the day little things that would completely stress me out don’t feel as heavy.

Don't buy this. After having it for a year, they did a software update and don't know how to fix it. They won't send a replacement and instead have told me to "get an android phone" or "try using another email address". Really unhappy with the lack of professionalism of this company and actively looking for another product. Save your money and move on!

The device is ruined by the app. You can’t use the device without the app and the app rails constantly. Customer support doesn’t respond and you’re left with a brick. It will not work at all and there’s no recourse. Read the app reviews on the App Store. This is trash.