M.S.
They will do everything in their power…
They will do everything in their power to deny the coverage. My turbo should have covered which they falsely denied it will be taking them to court...
The most comprehensive medium & heavy duty truck warranty protection in North America. Buy one of our premium warranty programs to cover your Class 3-7 or Class 8 truck engine, transmission, differential, turbo, aftertreatment, and head gasket! Day one...
TruNorth Warranty (trunorthwarranty.com) has 168 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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168 approved reviews, newest moderated first
M.S.
They will do everything in their power to deny the coverage. My turbo should have covered which they falsely denied it will be taking them to court...
Ron H.
This company is horrible, I purchased a freightliner 2 years ago, my truck came with this crappy warranty. It’s not worth the paper it’s printed on. After the first 2 attempts I gave up and did things myself. I suggest if your in the market for a USED truck just keep your money together because you’ll need it. Things happen, and if you depend on a company like TRU NORTH your screwed my friends. They actually had the audacity to send me an email about renewing this crap ! Some one with the time will sue the pants off these guys eventually! Be careful friends stay safe! This is for “TruNorth’s reply” if you put half the effort into honoring your warranty’s as you put into your reply’s you wouldn’t have to reply! Simple !
Response from TruNorth WarrantyJul 30, 2021
Hello Ron. I would like the opportunity to answer your unfounded claims, however, there are other names in system matching yours and thus I can not pull your warranty specifically. I will say that all those in our system have not had a claim since 2020. It is important to remember that as soon as you notice skips, misses or any lights on the dash to pull over. However, until such time as you are able to provide true and accurate information, along with the name or VIN number associated with a warranty, we are unable to fully respond to your post.
Erica Fields C.
TRUNORTH is in the business of DENYING claims submitted to them. My fiancée truck required a new 1box installed. Freight line submitted all the paperwork, additional pictures and any other additional information requested. The claim was denied due to a fault code that was never displayed on the dashboard. But they got the information off the fault code record. So, if your truck gives you problems stop wherever you are be it on top of a bridge or smack dead in traffic. Because if you don't, you'll be penalized for it. That was why the claim was denied. They have the audacity to state that they lead the industry in warranty protection but fail to pay 95% of their claims. You're required to pay them and they will find every reason to justify not paying you (your claim). I'd advise anyone looking for warranty protection to shop around. It's pointless to pay for a service you can't use. Even submitting a claim to be refunded for tow service is a hassle, "did you call", "when you called", "we have no record of you calling".......because your tow receipt isn't enough. Do your due diligence and shop around! Most of these reviews are stating similar issues with TRUNORTH. Everyone can't be lying. TRUNORTH is the common denominator!! So before their "bot" replies to my review, no you won't see my name in your system because as I stated at the beginning of this review, my fiancée has warranty protection or lack thereof with you FRAUDS!!!
Response from TruNorth WarrantyJul 30, 2021
Hello Erica. I would like the opportunity to answer your unfounded claims, however, your name does not appear on any of our warranties and we dispute your unsubstantiated statements. It is important to remember that as soon as you notice skips, misses or any lights on the dash to pull over. However, until such time as you are able to provide true and accurate information, along with the name or VIN number associated with a warranty, we are unable to fully respond to your post.
hector R.
This is a worse company or 3 party service That I never had . I purchase a 2017 Freightliner from Diamond truck in Gaffney Sc on 12/20 . I drove 323 miles The truck broke down driving to Miami fl . The dealer Don’t Help me .and the warranty department doesn’t paid for the repairs. Everything the says that is not included in warranty. DPF filter was Full . Cost me a lot of money . Don’t trust this company. Read the contract before is to late. Hector Rodriguez.H&A Moving Corp.
Response from TruNorth WarrantyJul 30, 2021
Hello Hector. I am sorry that you had a negative experience. Unfortunately, the crankcase breather and flywheel housing gasket are not covered components under the warranty. Regarding the DPF Outlet Pressure Sensor, the ECM fault code information provided shows the vehicle being operated for continuous with codes. Furthermore, the dates and engine hours for when this code first occurred both show that this issue began prior to the start of this vehicle's warranty agreement on 11/24/20. In accordance with section K of the limited warranty agreement, This Agreement does not cover and shall not be liable for: "ix. Continued operation of an impaired vehicle." It is so important to read the contract you are correct. We need to ensure we are following all the guidelines of the claims procedure. Again, I do apologize. I would be glad to have your claim reviewed if you would like.
Christopher W.
They are the worst, at this point one year later I’m 30K out of pocket. I’m looking to put together a class action law suite and will be forthcoming with more information once I finish my due diligence on the legal proper format, each individual to include all correspondence, documentation. Please send & shear your thoughts and will have a neutral platform to further commicate
Tim S.
This company took my money but will not pay for any repairs. I have been given a list of why is was denied. One of the pretty much makes any kenworth or peterbilt non warranty. When talking to them they have there list of excuses. What a scam. Was told by the kenworth dealer that they have refused all warranties at there shop.
Willie Bilaal T.
TrueNorth is the typical cynical american company that prides itself on false marketing to lure hard working people in to believe their vehicles are covered for them to search for ANY and EVERY REASON to "DENY" your claim! "STAY AWAY FROM TRUNORTH!!"
Jatinder B.
every body writing in bad for them is 100% true i experience same issue with them they approved everything to get my truck fixed and after fixing i give credit card to shop. they charge me whole amount for repair by mistake instead of deductible amount. TruNorth decline my claim saying why u pay whole amount. what a joke. i recommend not to purchase these warranties