The most comprehensive medium & heavy duty truck warranty protection in North America. Buy one of our premium warranty programs to cover your Class 3-7 or Class 8 truck engine, transmission, differential, turbo, aftertreatment, and head gasket! Day one...
TruNorth Warranty (trunorthwarranty.com) has 168 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Auto Parts & Wheels · Gibsonville, North Carolina
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168 approved reviews, newest moderated first
Sam F.
We purchased warranties for six trucks almost two years ago and have turned in seven claims on different trucks and all have been denied, I ask the buyer be aware your chances of getting claim paid are one in ten....Please be aware
Bruce
I have a 2015 freightliner Coronado. The CEL popped up for a second one day, so I took it into the dealership. They checked the diagnostics and there was a stored code for the Egr actuator (which TruNorth does not cover). They told me that the code has to be active before they could troubleshoot. Over a period of the next 7 days the light would pop on and then go off right away and the truck would say 0 diagnostic codes. Finally the CEL came on and stayed on. I immediately drove it 45 miles to the dealership. This time the CEL was for a part that TruNorth covered. The dealership sent them all of the paperwork for the trucks history and maintenance, which was all up to date. They also sent them the readout of the ECM faults, of which there were 3 that lasted a total of 40 seconds over a 59 hour period. They denied the claim because they said that I was operating the truck when it was impaired. Every foreman that I talked to said that if there were no diagnostic codes or no derate codes, then the truck wasn’t impaired. TruNorth said that it was and denied the claim. Total BS warranty company. They are always looking for an excuse not to pay the claim. I definitely would think twice about this warranty company. The dealership even sent them an email saying that this was not right. If there was less than a one rating that’s what i would give them. Knowing what I know now, I would never buy this extended warranty .
Mike W.
TruNorth Warranty is a scam operated business. They purport to offer a warranty option for commercial vehicles. We have submitted over 5 claims recently and each one was denied wrongly. They actually told us one claim was denied because they need all paperwork within 3 days from arrival at repair facility. We had everything to them in 2 days. Stay as far away from this company as possible. We spent over $11,000 on warranties which are utterly useless. Learn from our mistake, TruNorth is a horrible operation.
Christina N.
This warranty is a BIG SCAM and they should be out of business and have a lawsuit!!! My husband Myron Baker bought a 2016 Peterbilt and bought this warranty for an extra $5000. He got this warranty just in case something happened to his engine. He had a part in his engine that broke and it put a hole in the engine block. He keeps up on all of his maintenance on his truck including oil changes and buys extra parts for preventative maintenance. The truck was well maintained. When the truck broke down on him it took him 2 and a half days to get home to get the information to Tru North. They denied my husband service because he mistakenly did not send the first oil change paper work. Which is BS since he was stuck out of town and they did not even give him time to even get home to make sure everything was sent!!! He had to go and purchase another truck acquiring us to put down a lot of money and causing him to miss a lot of money from not working for six weeks. This is the worst warranty for anyone else to get. The oil change that he mistakenly missed was sent to them and they did receive it. He got all oil changes and maintenance on time just like the warranty stated but they still are denying him and will not fix his truck. So now we are going to turn to our attorneys to handle this. I feel like my husband was taken advantage of by this company and it's not ok!!! TRU NORTH is NOT reliable and will have you without income if you truck goes down because they will find every excuse not fix your truck! My husband loved his 579 Peterbilt and he has been so stressed about this whole situation.. PLEASE DO NOT GET ANY WARRANTIES FROM TRU NORTH!!!! SIGNED A PISSED OFF WIFE!!!!!!! The claim number is T-GD345677-2
Myron B.
This warranty is a big scam and I don’t see why they are not out of business or in jail yet. I bought a 2016 Peterbilt and bought this warranty for an extra $5000. I got this warranty just in case something happened to my engine. I had a part in my engine that broke and it put in a hole in my engine block. I’ll keep up on all of my maintenance on my truck I buy extra parts for preventative maintenance. I’ll get it all changes done before 24,000 miles on my truck my truck was well-maintained. I’ll show them all of my receipts that I had on me but it took me 2 1/2 days to get home to get the rest of them. And they are denying me service because I mistakenly did not send the first oil changed paper work. I had to go and purchase another truck putting down a lot of money and missing of lots of money from not working for six weeks. This is the worst warranty to ever get, I sent them the paperwork on the oil change that they did receive. At the end of the day I got all the oil change done transmission oil change just like they told me and they still won’t fix my truck. Good thing I have two lawyers that are willing to fight for me. I wished I would have read all of the reviews before I bought this scam warranty. This warranty is a trick do not buy this warranty it will miss your business up if you do not have a fleet of trucks. Now I have a beautiful 579 Peterbilt that does not run any more my dream truck is gone. I even have the guy that sold me the warranty at the St. Louis TLG Peterbilt he has been fighting with me to try to get my truck fixed. Claim# T-GD345677-2
Deanna H.
This company is a total scam. BEWARE!!! I purchased a extended warranty on a 2010 Kenworth with only 244,000km. I started having issues after putting on only 5,000km. The EGR started acting up so I took it into the Kenworth Dealership. They told me that the turbo also was acting up and needed replacing. Kenworth sent the required information to TruNorth and they denied the claim stating that information was missing. Kenworth then sent the additional information and again the claim was denied. TruNorth in the end said that the truck was running warm and therefore the warranty would not be covered. The truck was running correctly with the fan coming on when required. You can get a warranty with TruNorth as they will gladly take your money but DO NOT expect to ever collect if anything goes wrong. I am reading the response from TruNorth and because I used my wife's Google account to let everyone know how I feel about TruNorth, they do not accept it. Just like the warranty itself. Also, no misses, skips or warning lights ever came on in my Kenworth. I brought it in for service on a unrelated issue and that's when the Kenworth dealership stated that my turbo was not functioning properly and needed replacing. This is under warranty. They are fishing for BS excuses
Response from TruNorth WarrantyOct 4, 2021
Hello Deanna. I am reading your updated review and I truly do want to assist in this review and better understand what went wrong. I can not do that without having information via a VIN or customer name to find the appropriate account. I can not provide accurate information without this. You are asking for assistance, review, clarification but giving no information for me to better assist. I have attempted to search your name in our system, however, your name does not appear on any of our warranties and we dispute your unsubstantiated statements. It is important to remember that as soon as you notice skips, misses or any lights on the dash to pull over. However, until such time as you are able to provide true and accurate information, along with the name or VIN number associated with a warranty, we are unable to fully respond to your post.
NAVJOT S.
Stay away from this company please. We all work so hard. This company will never pay for any claim at all. TruNorth is scam please don’t waste your hard earned money on this company.
Response from TruNorth WarrantySep 23, 2021
Hello Navjot. I would love the opportunity to review your claims and discuss further. However, there are a few different accounts with the same name in your system. The ones that I have reviewed have not had a claim filed and the other had a claim payout of $7,399.69. I do have one account with the same name that has one denied claim and that was due to the fact that we have no maintenance records on file. As stated in the limited warranty agreement and discussed in onboarding it is imperative that the maintenance requirements are followed. In addition, we have made this easy by offering submittal via our mobile app so you no longer have to keep up with the records. Simply upload as soon as maintenance is completed and continue on with your business. If you would like a more detailed review please confirm your email address or VIN.
JJ
This is a fraudulent company! DO NOT enter into a warranty agreement with this company because they will find every reason to NOT honor their agreement. You will spend thousands of dollars purchasing this warranty, but they will find frivolous reasons to deny your claim (including putting words into the mechanic's mouth so they can deny the claim)!!! Someone needs to launch a Class Action Lawsuit against this company!!!!!!!! So many complaints through the BBB and everyone is having the same problems…Horrible and deplorable!!!
Response from TruNorth WarrantySep 23, 2021
Hello JJ. I would like the opportunity to answer your unfounded claims, however, your name does not appear on any of our warranties and we dispute your unsubstantiated statements. It is important to remember that as soon as you notice skips, misses or any lights on the dash to pull over. However, until such time as you are able to provide true and accurate information, along with the name or VIN number associated with a warranty, we are unable to fully respond to your post.