TrulieveReviews of trulieve.com

Response from TrulieveOct 24, 2026

Hi Linda, Thank you for taking the time to share your experience! We're thrilled to hear that Mason provided such professional and friendly service during your visit. Taking the time to educate patients and answer questions is an important part of what we do, and we're glad Mason was able to help you better understand terpenes. We'll be sure to share your kind words with Mason and the Marianna team. Thank you for choosing us, and we look forward to serving you again soon!

Response from TrulieveOct 24, 2026

Hi Robyn, Thank you for the fantastic review! We're so glad you stopped by our Edgewater location and had such a positive experience with MK. Providing personalized recommendations and helping patients better understand cannabinoids and terpenes is something we're passionate about, so it's wonderful to hear that MK's knowledge helped you find meaningful relief. We'll be sure to share your kind words with MK and the team. Thank you for choosing Trulieve, and we look forward to seeing you again soon!

Response from TrulieveOct 24, 2026

Dear L C, Thank you for sharing your feedback, and we apologize for the delayed response as we recently gained access to this account. We're sorry to hear that your recent experiences with product availability and customer support have been disappointing, especially after being a loyal customer for years. We understand how frustrating that can be and appreciate you bringing these concerns to our attention. We'd welcome the opportunity to learn more about your experience. Please reach out to us at [email protected] so our team can assist you directly. Thank you again for your feedback.

Response from TrulieveOct 24, 2026

Dear Misty, Thank you for sharing your feedback, and we apologize for the delayed response as we recently gained access to this account. We're sorry to hear about the wait times you've experienced at our Middleburg location. We understand how frustrating it can be when you're expecting a quick and convenient visit, especially when using the express lane. We appreciate you bringing these concerns to our attention, as feedback like yours helps us identify opportunities to improve the patient experience.

Response from TrulieveOct 24, 2026

Dear Susan, Thank you for your feedback, and we apologize for the delayed response as we recently gained access to this account. We're sorry to hear about your concerns regarding product quality and weight. We understand how disappointing this experience must have been. We'd appreciate the opportunity to learn more and review your concerns with our team. Please contact us at [email protected] so we can assist you directly. Thank you for bringing this to our attention.

Response from TrulieveOct 24, 2026

Dear Ralph, Thank you for your feedback, and we apologize for the delayed response as we recently gained access to this account. We're sorry to hear about your experience and understand how frustrating it would be to receive products that did not meet your expectations, especially as a loyal customer. We take concerns regarding product quality very seriously and would like the opportunity to review this matter further. Please contact us at [email protected] so our team can assist you directly. Thank you for bringing this to our attention.

Response from TrulieveOct 24, 2026

Hi Meredith, Thank you for taking the time to share your experience. We are glad to hear that David made your first trip and enjoyable one and look forward to seeing you again soon!

Response from TrulieveOct 24, 2026

Hi Denise, Thank you for taking the time to share your experience. We are glad to hear you had a great visit and look forward to seeing you again soon!