TrulieveReviews of trulieve.com

Jason was great very patient with my indecision very helpful

Incredible ripoff. There is nothing in it , no CBD at all, NONE, contents are: corn syryp, sugar, water, pectin, citric acid, medium chain triglyceride oil, sodium citrate,natural flavor, sunflower lecithin, red lake#40. Thats it, nothing else in it. This is absolute garbage, dont waste your money

Dear Trulieve Customer Service, I am writing to file a formal complaint regarding what I believe is deceptive and misleading advertising in connection with one of Trulieve's promotional coupons. First, I want to make an important distinction. **This complaint is not about the store, its management, or its staff. Quite the opposite.** I have been a Trulieve customer almost since the Wesley Chapel location opened, and Aaron, the General Manager, and his entire staff have consistently provided me with outstanding customer service. They are professional, courteous, knowledgeable, and genuinely committed to taking care of their customers. I have nothing but praise for Aaron and his team. In fact, **I remain a Trulieve customer in spite of promotions like this one because of Aaron and his staff.** Their customer service is that good. After being a customer for almost as long as Trulieve has been operating, that says something about the loyalty they have earned. My concern is with the way this particular promotion was advertised. The promotion represented that if I completed the required number of purchases within the specified qualifying period, I would receive the advertised savings **on my next August purchase**. I complied with the promotion. I completed the required purchases within the stated time requirements. When I made my next visit in August, I presented the coupon and attempted to redeem the savings as the promotion had represented. It was only then that I discovered, in small-print language on the back of the coupon, that the offer was actually limited to purchases made through **August 13**. That is the problem. The prominent language of the promotion led me to reasonably understand that completing the required purchases would qualify me for the advertised savings on my next August purchase. I fulfilled my part of the promotion. Yet the expiration of the benefit was placed in small print on the reverse side of the coupon, where it materially changed the practical meaning of the offer. A material restriction on a promotional offer should not be presented in a manner that allows the prominent language to create one reasonable expectation while fine print quietly imposes a substantially different condition. Had the promotion prominently stated that the resulting savings had to be used by August 13, I could have made an informed decision about whether and when to make my qualifying purchases. Instead, I completed the required purchases based on the representation that the benefit would apply to my next August purchase. I therefore believe Trulieve's presentation of this promotion was deceptive and misleading. Again, I want to emphasize that **Aaron and his staff handled the situation professionally and courteously**. My issue is with the promotion and how its limitations were communicated to customers. The employees should not be put in the position of having to explain or defend advertising that creates an expectation different from what the prominent language communicates. I am requesting that Trulieve honor the advertised savings on my qualifying August purchase. I am also requesting that the company review this promotion to determine whether the August 13 expiration restriction was adequately and conspicuously disclosed. Please provide a written response explaining why Trulieve believes the promotion was presented fairly when the prominent language indicated that the savings would apply to the customer's next August purchase, while a material expiration restriction was disclosed only in small print on the back of the coupon. I would appreciate a response that addresses the specific wording and presentation of the coupon rather than simply referring me to its terms and conditions. And please make sure Aaron and his staff receive my sincere thanks and recognition. **They are the reason I remain a Trulieve customer despite my frustration with promotions like this one. After nearly being a customer since Trulieve opened, their service has earned my continued business.** Sincerely, Ismael Gonzalez

Spoke with Tiffiney at the Port Charlotte Fl location, and she was very helpful and understood my problem. We talked, got the solution, and I got great service. Very friendly and KNOWLEDGABLE👩‍🎓 HIP HIP HURAH

Amazing Dispensary everyone I have interacted with is top notch Ashley is number 1 great experience everytime this is my main source and will always recommend 727 3rd ST. SW Unit 737 Winter Haven, FL 33880

Tai the customer service agent at the 23rd St Panama City FL service was past excellent service she deserves a promotion to be a store promoter thank u for hospitality

Awesome people who are there to help you anything you need they are there nice caring friendly atmosphere I love my friends at Trulive days

Milo, at the Busch Blvd in Temple Terrace was great! She not only was friendly, but also knowledgeable. She showed me items relating to my purchase and some great deals. Very kind. Thank you