True Link FinancialReviews of truelinkfinancial.com

Response from True Link FinancialJun 8, 2026

Thank you for sharing this feedback with our team. We are sorry to hear that you have had difficulty reaching the organization that administers your True Link Card. I am writing to confirm that our Support Team did follow up with the card administrator directly last week, and again a few days later, letting them know that you were trying to reach them. Please know that the True Link Card administrator has the authority to manage card funding and close a True Link Card. Cardholders can also request that their cards be closed, however, the card administrator is the entity that manages card funding and so any questions or concerns regarding access to funds should be directed to them. For this reason, we're unfortunately limited in what we're able to do on our end. We encourage you to reach out directly to your card administrator, as they'll be best positioned to help with next steps.

Response from True Link FinancialJun 2, 2026

Dear Kay, Thank you for sharing this feedback with our team. We are truly sorry to hear that your mother used the True Link Card in this way. While it is true that the True Link Card cannot be used to block specific items, like gift cards, it can be used to limit the amount of money a Cardholder has access to at any given time, and to block particular spending categories, merchants, and access to cash. If you are interested in exploring these options, our Support Team is available Monday through Friday from 6 a.m. - 5 p.m. PT at 1-877-264-8783 and would be happy to discuss this with you.

Response from True Link FinancialMay 18, 2026

Thank you for sharing this feedback! We’re sorry to hear that you are having difficulty getting your email and password information to save when you’re using your phone, and that you weren’t able to get solutions when you last contacted our team. We would be happy to help, and as a next step, recommend emailing our Support Team at [email protected] so that we can help troubleshoot. It will be important for our team to have answers to the following: Are you attempting to login to the True Link website or the mobile app? If the website, what internet browser are you using? What kind of mobile device are you using? Are you a True Link Administrator, or a True Link Cardholder? Thank you again for taking the time to share your recent experience. We hope to hear from you soon!