True Link FinancialReviews of truelinkfinancial.com

I was able to confirm the charges by my brother’s care home were legitimate. I do however think a $12.00 monthly fee to maintain a card for my brother in a care home is excessive?

Despite the funding process being unnecessarily slow (which I whined about in a previous review), once funded, the card worked very well for my mother with a bit of dementia. Several fraudulent charges were blocked, and I could easily allow specific merchants that were not fraudulent to allow transactions to go through. Much easier than trying to dispute charges after the fact, and constantly getting her card replaced! Only used it for a few months though, before she passed away.

Simple to manage accounts. Excellent system of purchase alerts. My only complaints are: 1. the speed of transfers -- it's a little unpredictable and not fast enough. Instant transfers would be great. 2. it's not possible to use the card to issue a check payment to a vendor.

Good resource for those who need to administer another person’s finances. Pleasant and helpful customer service.

How you all on top of it make sure nothing goes through that I haven’t approved to

I am still having to wait 5 days before my deposit is seen. I called and spoke to a customer service representative and he was not very nice. I’m paying 12/month for the service so we can help care for an elderly family member. It should be easier to use.

This company provides a terrific service -- each month an amount is transferred from my bank to my family member's debit card which can only be used for food purchases. It also lets me know if the card is being used for something besides food. I really don't know what I'd do without it; I wouldn't be able to give my family member money for food and know that that's what it was spent on.

This system is designed to be difficult to use. The main problem is there is no running balance, just a column that shows approved or disapproved. Every other credit/debit card in the world has a running balance. Support says it is the number one request, yet there is still no running balance. You can set the card to fill when the balance dips below a certain point, say $200.00, but you never know what the balance is. For example, if a transaction dropped the balance to $50 and $250 was added, the balance would be $300, but if the balance dropped to $240, then the new balance would be $490 after the $250 deposit. The way the system should work is when the balance drops below the set point, you should be able to deposit enough to fill the card to a predetermined balance. You can't even do that manually without calling support and waiting 10 minutes on hold to find out what your balance is. Who does business like this? When you finally get support on the line, they are quite helpful. Do you have to call your credit card company or your bank just to get your account balance? They get two stars because their support staff is good. Otherwise, it would be a one-star rating.