True Link FinancialReviews of truelinkfinancial.com

Let's be honest, high monthly fees for pre-paid cards is not good value. But as there are legal requirements to be followed, this card works. I'm continuing to look for less costly alternatives.

I am a trustee for my disabled sister... And prior to learning of True Link, there were a myriad of phone calls and bills sent and requests for payment... between me and my accounting firm...several a month.. She has had a hard time managing her own finances for most of her life... When Mom was alive she handled it...Now I am in charge, and I am just her sister...BUT this True Link financial service gives me the chance to let her choose, to a point, what she can spend on; I can eliminate places for her to shop or spend when I know that they may be harmful for her, or that she could be solicited or scammed... and it gives me, her sister and trustee, the feeling of being a bit in control of her finances, so much more than before... She still can buy groceries and take a friend to lunch or mail things at the post office or buy clothing....BUT all within limits that I can dictate online...Very safe so far and she has some autonomy this way and she seems to really like that... A great way to handle the finances for a dependent sibling from afar !!!

I work for the Public Guardian's Office, and we are the rep payee for an individual. Her funds are transferred to a True Link debit card. She has been in the hospital unable to use her card and money was building up. I needed to have funds transferred off her card back to her estate account held by our office. I was unsure how to do this, as I personally am new to using True Link, so I phoned True Link. The call was answered by a live person following a short wait on hold. I spoke with a rep named Cooper. I explained the situation and he was eager to help and patient with me as he instructed me on the steps I needed to take to initiate this transaction which allowed him to complete it on his end and he did this without making me feel like an idiot for not knowing what to do. I then told him that I wanted to suspend future transfers to her card until she is released from the hospital, and he advised that the simplest thing to do is deactivate the card instead of suspending transfers and he took care of that for me as well and told me how to reactivate the card when needed. I really appreciated the time he spent and how friendly he was throughout or conversation. After my phone call ended, I received a follow-up email confirming the actions that were completed. Cooper was a breath of fresh air! Thank you, Cooper. :)

First of all please always ask for the name of the kind caring empathetic representative willing to calmly assist you with your needs and concerns. Kayden has all of these attributes and qualities. She took ample time with me and reassured me that everything I needed has been addressed. Then Kayden offered me to feel free to call always with additional concerns. Truelink is so very unique in the services they provide. Never anywhere else does this exist where an administrator has the power to control how the cardholder utilizes the card. I am thrilled with this system. Are you?

Have used this bank for several years to help manage my son's debit card. The staff is Exceptionally patient, knowledgeable, prompt and courteous. They are a blessing!

The staff of True Link is always supportive and helpful as we work together advocating for our clients. In this day and age when everyone is so overwhelmed with work responsibilities, True Link staff still puts forth focused attention and support when help is needed. They make our job easier with their support!

True Link provides amazing customer services. They are so fast and courteous. They go to extra lengths to serve and protect the vulnerable adults who depend on their True Link cards for flexibility, caregiver accountability, and maximum possible autonomy. I have worked with TL for about 6 years now, with dozens of accounts.

Our company has been working with True Link and utilizing their cards for our clients for the past two years. Our clients really like the card and being able to offer this option to them, has benefitted our business as well. True Link provides excellent customer service and is always so timely in answering our questions. We really appreciate the relationship we've developed with True Link and would highly recommend them.