True Link FinancialReviews of truelinkfinancial.com

Response from True Link FinancialOct 20, 2023

Thank you for sharing your experience with our team, Gul. I understand that you may have not had the opportunity to speak with our team to review this over the phone, but we wanted to take the opportunity to share several ways cardholders can review transaction history and transaction settings that can affect where your card is accepted. To start, True Link Visa Cards can be declined for a variety of reasons, but most commonly it’s due to either insufficient funds or a transaction setting put in place by the card administrator. If you’d ever like to review this, we offer a few ways to review transaction history and the settings that are in place on your card. The first option is to connect with our team by phone. Our Customer Support Team is available at 1-800-299-7646 between the hours of 6 am to 5 pm PT / 9 am to 8 pm ET Monday through Friday. We also return voicemails to urgent questions during weekends and holidays. We also offer cardholders the ability to view their transaction history and transaction settings online. To view your Dashboard, click the below link, and you’ll be asked to provide the last four digits of your card, the last four digits of your Social Security number, and your date of birth to access your account. https://member.truelinkfinancial.com/cardholder/sign-in-with-card We hope this information is helpful to you, and please don’t hesitate to reach out to our team if there are any questions we can assist you with!

Response from True Link FinancialOct 12, 2023

Thank you for your feedback, Susan. We sincerely regret any inconvenience caused. While we do hope to offer a mobile app for cardholders in the future, we do not have a timeline as to when one will be available. For now, the best way for a cardholder to check their balance is either online, over the phone, or via text message. The text-for-balance option is generally the easiest option as cardholders will only need to text the word “balance” to our Cardholder Support number (1-800-299-7647). To help reduce the amount of steps needed to contact us, we also recommend that cardholders save our phone number in their phone as a contact. Transfers generally take one business day to become available, and it is true that transfers may take longer to become available if they are impacted by a weekend or holiday. In emergency situations like you described, where funds are needed urgently, we recommend reaching out to our Support Team for assistance. We wish it were possible to block purchases at the item level, but that is not technically possible at this time (we can block categories of merchants or individual merchants). If there is ever anything our Customer Support team can do to assist you, we can be reached at 1-877-264-8783, Monday through Friday, from 6 AM - 5 PM PT and 365 days a year at [email protected]. We are here to help however we can!

Response from True Link FinancialOct 12, 2023

Thank you for your feedback, Elizabeth! We are sorry for the frustration caused by the time it took for your first few funds transfers to be made available. I can confirm that, as a security precaution, it can sometimes take up to five business days for the first several transfers to become available on a True Link Visa Card. Many financial services companies have similar policies to ours for new accounts, and as the card is in use this timeline typically shortens significantly. This said, we understand that some new customers have an urgent need for funding to be expedited. As a next step, we would love to connect you with our Customer Support team to review your account. This can help with expediting the new customer funding timeline. We’d also be happy to hear any additional feedback you have as a new customer with True Link. Our Customer Support team can be reached at 1-877-264-8783, Monday through Friday, from 6 AM - 5 PM PT and 365 days a year at [email protected]. We are here to help however we can!

Response from True Link FinancialOct 12, 2023

Thank you for sharing this with our team, Clinton. A member of our Customer Support Team has reached out to you via email to investigate this further. We look forward to connecting with you soon!

Response from True Link FinancialSep 22, 2023

Dear Jaclyn, Thank you for your feedback! We are sorry for the frustration caused by the time it took for your first few funds transfers to be made available. I can confirm that, as a security precaution, it can sometimes take up to five business days for the first several transfers to become available on a True Link Visa Card. Many financial services companies have similar policies to ours for new accounts, and as the card is in use this timeline typically shortens significantly. This said, we understand that some new customers have an urgent need for funding to be expedited. As a next step, we would love to connect you with our Customer Support team to review your account. This can help with expediting the new customer funding timeline. We’d also be happy to hear any additional feedback you have as a new customer with True Link. Our Customer Support team can be reached at 1-877-264-8783, Monday through Friday, from 6 AM - 5 PM PT and 365 days a year at [email protected]. We are here to help however we can!