True Link FinancialReviews of truelinkfinancial.com

I give 3 stars because I’m new to this card. Maybe I will feel differently down the road and change it. But I got this card for my sister. I am her payee. I make sure her bills are paid and give her what’s left over. Unfortunately we have been doing this in cash, which is a big mistake. This would solve those problems. But it takes so long for the money to hit her card. She can’t wait that long when she on a super small budget. I tried to make a deposit 4 days ago and we are still waiting. I may have to look for something different.

Hands down the very best customer service. They are wonderful about callbacks and follow through and always helpful with any questions.

I’ve had an account with True Link Financial for a few years now and every time I had an issue they would be able to resolve the issuue quickly and get me back on track. They are professional and have your back if you need to dispute a charge. Great and knowledgeable employees and they treat you with respect. Great Company.

Within 1 week of receiving the card it blocked an unsafe phone transaction that my loved one tried to make, solving our ongoing issue. I got notified immediately that it was blocked. Added bonus, there is no need to keep memorizing a pin number like debit cards.

So far so good! I opened an account with TrueLink to help my aging father with his finances. After an initial hiccup with the first payment transfer, the service is working as expected. Customer service has been incredible for both my father (cardholder) and myself (account owner). TrueLink is the real deal.

I have had to reschedule out to True Link twice. Both times I received professional and concerning help from a lady named Frances. I sincerely endorse True Link customer service people.

My questions are answered correctly and quickly. I use the email function rather than fake computer deal as most of my questions are specific. Emails answered quickly and efficiently.

The deposits made in the card are not LIVE. The system is taking between 24 hours to 36 hours to load the debit card, but the cash is taken immediately from our bank. If you make a transfer a Friday, the system will not be able to load the cash until MONDAY (!!!!!!!!!). Not customer friendly. We are looking to use the card to help handicap people to get allowances to buy food and essentials. Taking 24 to 72 hours to get the cash in the cards is not acceptable.