I am a Certified Elder Law Attorney specializing in planning for people with special needs, moderate incapacity, or substance abuse problems. A True Link card is a unique product that I recommend frequently. It allows families and fiduciaries control and monitoring of finances and the ability to set limits and guardrails consistent with public benefit program rules or other needs or limitations of the True Link card holder. Doing so, it also gives the True Link card holder a degree of independence, freedom, and dignity consistent with their abilities. I know of nothing else like this tool.
EG
Elaine G.
Seamless Transfer of Funds and Oversight of Spending
As the Trustee of a Special Needs Trust, I value True Link as a seamless way to disburse monthly payments to my sister. I have a lot of flexibility in allowing or limiting how the distributions can be used and I love being able to view how she is using the $$. Being able to easily load the debit card is also a plus!
FR
Fran
Great Customer Service
Easy to use. Great Customer Service
NA
Nancy
The representatives are responsive and…
The representatives are responsive and very helpful.
DG
Deanna G.
Nightmare experience
Nightmare experience
Now I’m just trying to close the account.
Response from True Link FinancialJun 24, 2025
Dear Deanna,
We sincerely appreciate this feedback, and are truly sorry that you had a negative experience using the True Link Visa Card. A supervisor on our Support Team has reached out to you directly from [email protected] to confirm your account closure and to offer additional support should you need it.
MS
Mitch S.
Cancelling due to lack of support and poor documentaion on website
We've been trying to add administrators on the account for about a month and getting the run around with canned email responses and no help. Their support number is a joke as no one ever answers. We really wanted a good solution to protect my elderly mother but this is not a usable option.
Response from True Link FinancialJun 16, 2025
Dear Mitch,
Thank you for this feedback! We are sorry to hear you were not able to connect with our team by phone or get the answer that you were looking for via email. Our support team is following up with the Primary Administrator of the account to offer additional support. Please don’t hesitate to contact our team if we can be of any additional assistance in the meantime - we are committed to getting your account back on track!
Our Support Team can also be reached Monday - Friday from 9 a.m. - 8 p.m. ET by calling our dedicated Administrator support line at 1-877-264-8783 or by emailing [email protected].
TL
Terry L.
Highly Recommend
I work in a program where we have about 20 people who use these cards. It makes getting them funds for their needs super easy. When there is a minor problem, the help desk takes care of it quickly. I highly recommend.
EK
Evelyn K.
My 85 year old aunt found a loophole in…
My 85 year old aunt found a loophole in your system. She was able to send money orders to the scammers even though I had money orders blocked. Apparently, it is up to the merchants as to how they ring up the transactions. USPS and Walmart didn't ring multiple money orders up as a money transfer. Now the money is gone.
Response from True Link FinancialMay 27, 2025
Hi Evelyn,
Thank you for sharing your experience with our team, and we sincerely regret to hear that your aunt was able to make these purchases. We understand how concerning this can be when you're trying to protect a loved one.
While our Spending Settings can block purchases at the merchant level, you are correct that we are unable to block specific items at a merchant. The Spending Settings are dependent on how the merchant categorises themselves with Visa when the transaction is completed.
For situations where it’s important to prevent a certain type of item from being purchased with a True Link Card, we recommend blocking any merchant that could potentially sell the item to the cardholder, in addition to blocking the relevant Spending Category. This way, the Spending Settings are best set up to help block unwanted transactions.
Our Customer Support Team would be happy to review your Spending Settings in further detail to ensure that your aunt is best protected from making these types of transactions in the future. If this would be helpful, please don’t hesitate to reach out to our team. We are available at 877-264-8783, Monday through Friday, between the hours of 6 am and 5 pm PT, as well as 365 days a year at [email protected]. We’re here to help however we can.
